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- Tasks: Provide top-notch IT support and troubleshoot tech issues for your colleagues.
- Company: Join a fast-growing international engineering business with a supportive culture.
- Benefits: Enjoy a competitive salary, flexible hours, and a half-day on Fridays.
- Why this job: Make a real difference by helping others maximise their tech experience.
- Qualifications: Experience with SCCM or Intune and strong troubleshooting skills required.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about technology and enjoy helping colleagues get the most from it? A fast-growing international engineering business is seeking an IT End User Support Specialist to join their team. In this hands-on role, you'll ensure colleagues can fully leverage hardware, software, applications, and devices to work efficiently and effectively, while delivering an excellent user experience.
Working hours: 37 hours per week, with a half-day on Fridays (finishing at lunchtime).
Responsibilities:
- Provide high-quality IT support to colleagues across the business.
- Be a key point of contact for IT queries and troubleshooting.
- Resolve hardware and software issues, escalating when necessary.
- Assist with setup, maintenance, and administration of IT systems, networks, and devices.
- Contribute to continuous improvement of IT processes and tools.
Qualifications:
- Experience with SCCM or Intune.
- Confident administering and maintaining networks.
- Experience with a variety of hardware: desktops, laptops, printers, and mobile devices.
- Strong troubleshooting skills for hardware and software issues.
- Knowledge of ITIL processes (ITIL V3 or V4 certification is desirable).
- Proficient in O365 and Microsoft operating systems.
- Understanding of Active Directory, Azure AD, and Exchange.
Thame - IT Support - Lucy Group employer: Lucy Group Ltd
Contact Detail:
Lucy Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Thame - IT Support - Lucy Group
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in IT support. They might know about openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd troubleshoot hardware and software issues, and be ready to share examples from your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for technology! During interviews, let your enthusiasm shine through. Talk about the latest tech trends or tools you've been using, and how they can improve user experience. It’s all about making that connection with the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Thame - IT Support - Lucy Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with SCCM, Intune, and any troubleshooting you've done. We want to see how you can help us support our colleagues!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you’ve helped others in the past. Let us know why you’re excited about joining our team at Lucy Group.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've resolved hardware and software issues. We love seeing real-life scenarios where you've made a difference, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lucy Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SCCM, Intune, and the various hardware you'll be working with. Be ready to discuss your experience with troubleshooting and maintaining networks, as this will show your potential employer that you're not just familiar with the tech, but you can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem or improve a process. This will demonstrate your ability to think on your feet and contribute to continuous improvement within their IT systems.
✨Familiarise Yourself with ITIL Processes
If you have ITIL V3 or V4 certification, make sure to mention it! Even if you don’t, understanding the basics of ITIL processes can give you an edge. Be prepared to discuss how these processes can enhance user experience and efficiency in IT support.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare some thoughtful questions about the company’s IT environment and how they approach user support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
