At a Glance
- Tasks: Deploy and configure hardware, troubleshoot issues, and ensure seamless end-user experience.
- Company: Join a global IT team focused on innovation and user support.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on community and support.
- Why this job: Be part of a dynamic team making a real difference in user experience.
- Qualifications: Degree in IT, 2+ years in deployment, and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
The Deployment Engineer is responsible for delivering hardware kits for the development network and ensuring that end‑user devices are properly configured and set up with operating systems and required applications. In addition to deployment, the role includes performing thorough troubleshooting of hardware and software issues, resolving configuration errors, and ensuring optimal functionality of all deployed systems. The engineer will also verify connectivity, apply updates, and provide technical support to maintain a seamless end‑user experience.
Key Accountabilities
- Hardware Deployment & Configuration: Install and configure user hardware, troubleshooting issues, and ensure timely replacements.
- Application Deployment: Assist with packaging and deploying applications (e.g., via Intune) and resolve related issues.
- Support Activities: Handle incidents, service requests, and hardware refresh within agreed SLAs.
- Onboarding & Setup: Prepare new users’ hardware/software and ensure proper access and permissions.
- Asset Management: Maintain accurate records of assets and tasks.
Key Skills
- Excellent knowledge of Office 365 and MS Operating Systems.
- Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange.
- Strong knowledge of Office 365, MS Operating Systems, Active Directory, Azure AD, and Exchange.
- Experience with Intune application deployment.
- Ability to troubleshoot hardware/software issues effectively.
- Well organized and able to prioritize workload.
- Collaborative and community focused.
- Friendly and positive attitude.
Minimum Qualifications, Knowledge, And Experience
- Degree in an IT related subject.
- 2+ years’ experience in Deployment role.
- Experience of Microsoft 365 Deployment and Operations.
- An understanding of Microsoft Azure Cloud Eco Systems and Services.
- Operational experience of ServiceNow (ITSM – Asset management, Incident management, Request Fulfilment).
- Strong verbal and written communications skills.
- Excellent problem-solving skills.
Senior Global IT End User Support in Thame employer: Lucy Group Ltd
At Lucy Group Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and dynamic work culture in Dartford. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment where your contributions are valued. Join us as a Strategic Financial Controller & Business Partner and be part of a team that not only drives financial excellence but also encourages meaningful professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Global IT End User Support in Thame
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior Global IT End User Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've resolved hardware and software issues in the past. We want to see that you can think on your feet and keep that end-user experience seamless!
✨Tip Number 3
Show off your knowledge of Office 365 and Intune during interviews. Make sure you can talk about your experience with application deployment and how you've handled incidents and service requests. This is your chance to shine and demonstrate your expertise!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in the process. Let's get you that dream job!
We think you need these skills to ace Senior Global IT End User Support in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with hardware deployment and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Office 365 and MS Operating Systems!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Global IT End User Support role. Share specific examples of your past experiences that relate to the key accountabilities mentioned in the job description.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you've effectively resolved hardware or software issues. We love candidates who can demonstrate their troubleshooting prowess, so make sure to include relevant examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lucy Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, MS Operating Systems, and Intune application deployment. Be ready to discuss specific examples of how you've tackled hardware and software issues in the past. This will show that you’re not just familiar with the tools but can also use them effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share detailed stories about how you've resolved complex technical problems. Think about times when you had to troubleshoot hardware or software issues and what steps you took to fix them. This will demonstrate your problem-solving abilities and your hands-on experience.
✨Highlight Your Organisational Skills
Since the role requires managing multiple tasks and priorities, be ready to explain how you stay organised. Discuss any tools or methods you use to keep track of your workload and ensure timely delivery of hardware and software setups.
✨Emphasise Teamwork and Communication
This position is all about collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you’ve communicated effectively with colleagues and end-users to ensure a smooth onboarding process and support activities.
