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- Tasks: Support sales orders and manage customer relationships in a dynamic team environment.
- Company: Join Lucy Electric, a leader in EV infrastructure with a rich heritage.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Why this job: Be part of the e-mobility revolution and make a real difference.
- Qualifications: Experience in customer order coordination and strong problem-solving skills required.
- Other info: Fast-paced role with excellent career progression in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Work with a cross-functional team of sales, business development and tendering engineers to support the sales order process. Customer interface from initial customer enquiry to order delivery, managing complex customer orders with time critical delivery requirements and varied contractual obligations. Coordinate and progress through all internal departments to meet and exceed customer expectations, customer deadlines, internal business targets and always provide exceptional customer service.
Part of Lucy Group, Lucy Electric is a global leader in intelligent secondary power distribution. Lucy Electric EV Infrastructure Ltd is a newly formed business entity that brings our 125-year heritage in switchgear to the world of e-mobility. We support a range of customers - particularly Independent Connection Providers (ICPs) and Charge Point Operators (CPOs) - with innovative, future-ready infrastructure to support EV charging.
Job Dimensions: The role will be based at Sowerby Bridge, West Yorkshire, travel within the UK may be required from time to time.
Key Accountabilities:
- Receive complex customer orders and contracts and manage the internal contract review process through to a successful conclusion.
- Identify and monitor terms and conditions of the order/contract highlighting and escalating within the business as required.
- Ensure that all elements of the order or contract are identified and achieved and that all internal procedures are followed.
- Manage the end-to-end order process taking ownership of the order, engaging regularly with the customer, and working with internal teams to problem solve any potential issues in achieving the customer requirements.
Minimum Qualifications, Knowledge, and Experience:
- Proven experience coordinating complex customer orders.
- Experience of working in a busy office environment.
- Contract management.
- Delegation skills.
- Problem solving.
- Troubleshooting.
- Educated to a degree level or an equivalent level.
Behavioural competencies:
- IT literate with excellent Microsoft Office knowledge (including D365).
- Excellent communication and interpersonal skills at all levels.
- Highly organized with good time management skills and attention to detail.
- Tenacious and willing to go the extra mile where required.
- Self-driven - can work independently and collaboratively as part of a team.
- Build good relationships with internal/external customers.
- Have a strong "customer comes first" focus.
Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!
Sales Support/Customer Service Advisor employer: Lucy Group Ltd
Contact Detail:
Lucy Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support/Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Lucy Electric and their EV infrastructure projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully managed complex orders or resolved customer issues. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support/Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Support/Customer Service Advisor role. Highlight your experience with complex customer orders and any relevant contract management skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our mission at Lucy Electric. Keep it engaging and personal – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully navigated challenges in customer orders or contracts. We’re all about finding solutions, so let us know how you’ve gone the extra mile!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth application process. It’s quick and easy, and ensures your application lands right in our hands. We can’t wait to hear from you!
How to prepare for a job interview at Lucy Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support/Customer Service Advisor role. Familiarise yourself with the key responsibilities, especially around managing complex customer orders and coordinating with internal teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since the job involves troubleshooting and problem-solving, prepare examples from your past experiences where you've successfully navigated challenges. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your ability to handle the complexities of customer orders effectively.
✨Emphasise Your Customer-Centric Approach
The role requires a strong 'customer comes first' focus, so think about times when you've gone above and beyond for a customer. Share specific stories that illustrate your commitment to exceptional customer service and how you built relationships with clients. This will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the team you'll be working with. Ask about their approach to customer service or how they handle complex orders. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
