Customer Service Sales Advisor

The business is recruiting a Sales Advisor to work within the busy Customer Services department at the company head office in Sowerby Bridge. The role is one of several team members responsible for managing customer calls and queries into the organisation arising from several customer groups across the electrical industry, including export customers, with the aim of securing sales and profitable growth. The role also provides first line product support for customers, field-based sales colleagues, and other internal departments.

Lucy Zodion is an industry leader in advanced street lighting controls, power distribution and electric vehicle (EV) supply solutions. Our products assist customers with energising urban and highways infrastructure from the ground up. Our range includes photocells, power distribution enclosures, EV connection feeder pillars, isolators, cut outs and switchgear.

The role is part of a close-knit Customer Services department that is the first point of contact for incoming customer calls and product enquiries and is therefore a champion of the Lucy Zodion brand. The role scope covers the full customer service experience including management of customer queries, providing quotations, order book management, customer follow up, telesales and account management. The role holder will primarily work with a defined account base, as well as dealing with ad hoc queries from other customers or prospective clients. Management of sales campaigns and promotions (telesales) will also be required. The role holder will be responsible for accurate and timely processing of customer purchase orders. Provide first line product support across all Lucy Zodion’s product categories.

The role is office based (within hybrid working policy) and reports to the Commercial Manager. The Customer Services department is part of a multi-faceted Sales department, reporting to the Head of Sales.

Key Accountabilities:

• Telephone call handling to all customer groups.
• Responding to customer requests for price and availability, and delivery queries.
• Delivery of sales quotations in line with business KPIs.
• Provide first line product support to external and internal customers (secondary technical support provided by product specialists).
• Proactive follow up of customer quotations to convert sales opportunities.
• Follow up digital marketing campaigns and promotions to generate enquiries and convert sales.
• Supporting orderbook management in line with customer enquiries and business processes.
• Provide support to field-based sales colleagues for customer, product, and system enquiries.
• Support the Commercial Manager in the issuing of price lists, contract price lists and tenders.
• Data inputting and editing using the company’s D365 business operating system, ensuring customer information is current and accurate.
• Responsible for ensuring Lucy Zodion delivers the highest level of service to our customers.

Qualifications, Knowledge, and Experience:

• Demonstrable experience within customer services environment (system data entry and processing).
• Highly developed customer service skills.
• Strong verbal and written communication skills.
• Experience within a proactive telesales work environment will be advantageous.
• Experience of working in a manufacturing environment for technical products (desirable).
• Knowledge of CRM tools and systems.
• Knowledge of export sales processes and procedures (desirable).
• Good working knowledge of MS Office products.

Behavioural Competencies:

• Reliable and motivated individual dedicated to delivering high levels of customer service.
• Performs duties in a positive and professional manner.
• Polite and professional call handler.
• Professional and timely email communications.
• Ability to work under pressure in a dynamic environment.
• Diligent, detailed, and organised methods of working.

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today.