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For Companies At a Glance
- Tasks: Deliver and configure hardware kits, troubleshoot issues, and ensure optimal end-user experience.
- Company: Join a dynamic IT team focused on innovation and user support.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on community and support.
- Why this job: Make a real difference by enhancing user experiences with cutting-edge technology.
- Qualifications: Degree in IT, 2+ years in deployment, and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
Job Purpose
The Deployment Engineer is responsible for delivering hardware kits for the development network and ensuring that end‑user devices are properly configured and set up with operating systems and required applications. In addition to deployment, the role includes performing thorough troubleshooting of hardware and software issues, resolving configuration errors, and ensuring optimal functionality of all deployed systems. The engineer will also verify connectivity, apply updates, and provide technical support to maintain a seamless end-user experience.
Key Accountabilities
- Hardware Deployment & Configuration: Install and configure user hardware, troubleshoot issues, and ensure timely replacements.
- Application Deployment: Assist with packaging and deploying applications (e.g., via Intune) and resolve related issues.
- Support Activities: Handle incidents, service requests, and hardware refresh within agreed SLAs.
- Onboarding & Setup: Prepare new users’ hardware/software and ensure proper access and permissions.
- Asset Management: Maintain accurate records of assets and tasks.
Qualifications, Experience & Skills
Key Skills
- Excellent knowledge of Office 365 and MS Operating Systems
- Understanding of IT tools, Active Directory, Azure AD and Exchange
- Experience with Intune application deployment
- Ability to troubleshoot hardware/software issues effectively
- Well organized and able to prioritize workload
- Collaborative and community focused
- Friendly and positive attitude
Minimum Qualifications, Knowledge, and Experience
- Degree in an IT related subject
- 2+ years’ experience in a deployment role
- Experience with Microsoft 365 deployment and operations
- Understanding of Microsoft Azure Cloud ecosystems and services
- Operational experience of ServiceNow (ITSM – asset management, incident management, request fulfilment)
- Strong verbal and written communication skills
- Excellent problem‑solving skills
Location: Howland Road, Thame, OX9 3UJ, GB (On‑site)
Senior Global IT End User Support in Thame employer: Lucy Group Head Office
Contact Detail:
Lucy Group Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Global IT End User Support in Thame
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Senior Global IT End User Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Office 365, MS Operating Systems, and Intune. We recommend practising common interview questions related to troubleshooting and deployment scenarios so you can showcase your skills confidently.
✨Tip Number 3
When you get an interview, don’t just talk about your experience—bring examples! Share specific instances where you successfully deployed hardware or resolved tricky software issues. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Global IT End User Support in Thame
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with hardware deployment and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Office 365 and Intune!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your previous experiences make you the perfect fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky hardware or software issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lucy Group Head Office
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365, MS Operating Systems, and Intune. Be ready to discuss how you've deployed applications in the past and troubleshoot issues effectively. This will show that you're not just familiar with the tools but can also use them to solve real problems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled hardware and software issues in previous roles. Think about specific incidents where you resolved configuration errors or improved functionality. This will demonstrate your ability to think on your feet and provide effective support.
✨Be Organised and Prioritise
Since the role involves handling multiple tasks like onboarding new users and managing assets, be ready to discuss how you stay organised. Share your strategies for prioritising workload and meeting SLAs, as this will highlight your ability to manage time effectively.
✨Bring a Positive Attitude
A friendly and collaborative approach goes a long way in IT support. Be prepared to talk about how you work well in teams and contribute to a positive community atmosphere. This will resonate well with interviewers looking for someone who fits into their company culture.