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- Tasks: Provide essential admin support for property maintenance and ensure tenant satisfaction.
- Company: Join Lucy Real Estate, a leader in sustainable property management.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real difference in property management.
- Qualifications: Experience in admin roles and a customer-focused mindset are key.
- Other info: Engage with diverse teams and develop your skills in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Purpose: To provide administrative support, predominantly around maintenance, compliance and sustainability to the property team. This role reports to the Helpdesk Manager, working alongside the Property Maintenance Coordinator and closely with the Maintenance Manager to ensure the smooth day-to-day running of the maintenance department.
This role supports many different departments across the real estate business, from supplier onboarding and accurate payment to supporting compliance, licensing, and engaging directly with tenants.
Key Accountabilities:
- Administrative support to the Helpdesk Manager and Property Management Team.
- Providing front of house support and cover when required, administering keys to suppliers and contractors, and fielding tenant calls.
- Shared management of maintenance mailbox and coordinating works to be carried out on properties.
- Answering and fielding tenant maintenance issues on the phone and via email.
- Raising and reconciling purchase orders for goods and services on the property management system.
- Arranging maintenance team and contractor visits with tenants.
- Supporting the applications and renewals process for HMO and selective licenses, scheduling inspections, and dealing with queries from Oxford City Council.
- Keeping all property records up to date on the property management system - ensuring data accuracy.
- Ensuring compliance across rental portfolio according to the latest legislation.
- Supplier and contractor onboarding and renewals.
- Organising and scheduling annual property health and safety inspections.
- Supporting the sending out of customer feedback questionnaires and compiling and analysing data.
- Sending out campaigns on digital communication tool.
- Support sustainability initiatives throughout the business.
- Organising and scheduling property photographs and videos.
- Support Lucy Real Estate CEO in project-related administration raising and reconciling purchase orders.
- Support Group Head of Health, Safety and Sustainability with Fire Risk Assessment management within our properties.
Qualifications:
- Experience in a busy office environment providing detailed administrative support.
- Experience in a customer-focused environment.
- A-Level or Equivalent.
Job Specific Skills:
- Understanding of legislative compliance relating to property management (not essential).
Behavioural Competencies:
- Effective communicator.
- Highly organised.
- Keen eye for detail.
- Positive and confident approach to tasks.
- Excellent people and time management skills.
- Ability to think logically.
- Good analytical and problem-solving skills.
- Good grasp of written English.
Property Maintenance Administrator in Oxford employer: Lucy Group Head Office
Contact Detail:
Lucy Group Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Administrator in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, especially those connected to Lucy Real Estate. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Lucy Real Estate, their values, and recent projects. This shows you're genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions related to property maintenance and administration, so you can showcase your skills confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Property Maintenance Administrator in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Maintenance Administrator role. Highlight any relevant experience in administrative support, especially in property management or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property maintenance and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with tenants and suppliers, make sure to showcase your excellent written and verbal communication skills. We want to know how you handle tenant queries and maintain relationships!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Lucy Real Estate!
How to prepare for a job interview at Lucy Group Head Office
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Property Maintenance Administrator. Familiarise yourself with the key accountabilities listed in the job description, such as administrative support, compliance, and tenant communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, be prepared to discuss your communication style. Think of examples where you've effectively resolved issues or managed relationships in previous roles. Highlighting your ability to communicate clearly and confidently will set you apart.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this position. Bring examples of how you've managed multiple tasks or projects simultaneously in a busy office environment. You could even mention specific tools or methods you use to stay organised, which will show that you have a proactive approach to managing your workload.
✨Prepare Questions About Compliance and Sustainability
Since the role involves compliance and sustainability initiatives, prepare thoughtful questions about these topics. This shows that you're not only interested in the day-to-day tasks but also in the bigger picture of the company's goals. It can also lead to a more engaging conversation during the interview.
