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- Tasks: Provide essential admin support for property maintenance and ensure tenant satisfaction.
- Company: Join Lucy Real Estate, a leader in sustainable property management.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in property management.
- Qualifications: Experience in admin roles and a customer-focused mindset are key.
- Other info: Enjoy a collaborative environment with a focus on sustainability.
The predicted salary is between 30000 - 42000 £ per year.
To provide administrative support, predominantly around maintenance, compliance and sustainability to the property team. This role reports to the Helpdesk Manager, working alongside the Property Maintenance Coordinator and closely with the Maintenance Manager to ensure the smooth day-to-day running of the maintenance department. The role supports various departments across the real estate business, from supplier onboarding and accurate payment to supporting compliance, licensing, and engaging directly with tenants.
This role will focus on supporting the helpdesk and compliance team as well as being part of the front of house team. It requires full engagement with the property management system and developing close relationships with the finance team to ensure data accuracy for purchasing and the smooth running of the invoicing process. Tenant satisfaction through excellent communication and management of reactive maintenance is imperative. Planned maintenance and contract management is also important, engaging with contractors and suppliers to ensure competitive pricing and high quality.
Key Accountabilities
- Administrative support to the Helpdesk Manager and Property Management Team
- Providing front of house support and cover when required, administering keys to suppliers and contractors, and fielding tenant calls
- Shared management of maintenance mailbox and coordinating works to be carried out on properties
- Answering and fielding tenant maintenance issues on the phone and via email
- Raising and reconciling purchase orders for goods and services on the property management system
- Arranging maintenance team and contractor visits with tenants
- Supporting the applications and renewals process for HMO and selective licenses, scheduling inspections, and dealing with queries from Oxford City Council
- Keeping all property records up to date on the property management system - ensuring data accuracy
- Ensuring compliance across rental portfolio according to the latest legislation
- Supplier and contractor onboarding and renewals
- Organising and scheduling annual property health and safety inspections
- Supporting the sending out of customer feedback questionnaires and compiling and analysing data
- Sending out campaigns on digital communication tool
- Supporting sustainability initiatives throughout the business
- Organising and scheduling property photographs and videos
- Supporting the CEO in project-related administration and raising and reconciling purchase orders
- Supporting the Group Head of Health, Safety and Sustainability with Fire Risk Assessment management within our properties
Qualifications Minimum Qualifications, Knowledge, and Experience
- Experience in a busy office environment providing detailed administrative support
- Experience in a customer-focused environment
- A-Level or Equivalent
Job Specific Skills
- Understanding of legislative compliance relating to property management (not essential)
Behavioural Competencies
- Effective communicator
- Highly organised
- Keen eye for detail
- Positive and confident approach to tasks
- Excellent people and time management skills
- Ability to think logically
- Good analytical and problem-solving skills
- Good grasp of written English
Property Maintenance Administrator in Oxford employer: Lucy Developments
Contact Detail:
Lucy Developments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Maintenance Administrator in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Lucy Real Estate and understanding their values and operations. Tailor your responses to show how your skills align with their needs, especially around maintenance and compliance.
✨Tip Number 3
Practice your communication skills! Since tenant satisfaction is key, be ready to demonstrate how you handle queries and issues effectively. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Lucy Real Estate.
We think you need these skills to ace Property Maintenance Administrator in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Maintenance Administrator role. Highlight any relevant experience in administrative support, especially in property management or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property maintenance and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with tenants and suppliers, make sure to showcase your communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know you can handle it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Lucy Developments
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Property Maintenance Administrator. Familiarise yourself with property management systems and compliance regulations. This will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with tenants and contractors, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in resolving issues or managing expectations.
✨Be Organised and Detail-Oriented
Bring along a notepad or digital device to jot down important points during the interview. Highlight your organisational skills by discussing how you manage multiple tasks and ensure accuracy in your work. This is crucial for maintaining property records and handling purchase orders.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled challenges in a busy office environment. Be ready to discuss how you approached these situations logically and what the outcomes were. This will illustrate your analytical abilities and your fit for the role.
