At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a lively karaoke venue.
- Company: Lucky Voice, where fun meets exceptional hospitality.
- Benefits: Competitive salary, bonus scheme, healthcare, and exclusive discounts.
- Other info: Flexible hours with opportunities for creativity and innovation.
- Why this job: Join us to inspire others and make every night out memorable.
- Qualifications: Experience in hospitality management and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We’re on a mission to give people a place to let go and create unforgettable memories, every time - and that includes our team.
We are currently looking for an experienced, dynamic & driven Assistant General Manager to join our Soho venue. If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we’d love to hear from you!
The Role
As an Assistant General Manager at Lucky Voice, you’ll bring energy, expertise, and a genuine passion for delivering exceptional guest experiences. Highly organised and a natural communicator, you’ll support and inspire your team to deliver excellence while ensuring smooth, efficient operations across every shift.
About You
- You have proven experience in a management role within a busy bar or hospitality environment
- You’re a strong leader who can inspire, motivate, and develop a team
- You’re passionate about hospitality and creating memorable guest experiences
- You thrive in a fast-paced, collaborative environment
- You have a solid understanding of industry trends and best practices
- You bring energy, positivity, and a sense of fun to the workplace, making both team members and guests feel valued
Key Responsibilities
- Deliver outstanding guest experiences by being upbeat, friendly, professional, and efficient
- Maintain a comprehensive understanding of the Lucky Voice offering
- Stay up to date with new products, techniques, and drink trends
- Take financial responsibility for BOH administration and weekly reporting
- Ensure compliance with licensing regulations and company policies
- Uphold health and safety standards to protect both staff and guests
- Support and complete projects assigned by the General Manager or Head of Operations
- Attend weekly management meetings and set goals, projects, and challenges for the team
- Maintain the condition of the venue through regular checks and prompt issue reporting
- Drive innovation and introduce new ideas to keep Lucky Voice at the forefront of the karaoke experience market
What You’ll Get
- Competitive salary
- Bonus scheme
- 100% tronc paid directly to you
- Company discounts
- Employee Assistance Programme
- Private healthcare
- Cycle to Work scheme
- Access to The Stream
Please note: This role requires flexibility, including late-night and weekend working.
Assistant General Manager employer: Lucky Voice Group
Lucky Voice Group is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about delivering outstanding guest experiences. Located in the heart of London, we offer competitive benefits, opportunities for professional development, and a dynamic environment where creativity and teamwork thrive, ensuring every team member feels valued and inspired.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even pop into venues like Lucky Voice to chat with staff. You never know who might have a lead on your dream Assistant General Manager role!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal chat, let your passion for hospitality shine through. Share stories about how you've created memorable experiences for guests in the past – it’s all about making that connection!
✨Tip Number 3
Be proactive! If you see a job opening at Lucky Voice, don’t just apply online. Follow up with a friendly email or message to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Stay updated on industry trends! Read up on the latest in hospitality and karaoke experiences. Bring fresh ideas to the table during interviews – it’ll show that you’re not just a fit for the role, but also someone who can drive innovation at Lucky Voice!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable moments for guests, as this aligns perfectly with our mission at Lucky Voice.
Highlight Your Leadership Skills:We want to see how you inspire and motivate your team! Include examples of how you've successfully led a team in a busy environment, showcasing your ability to keep things running smoothly while having fun.
Be Upbeat and Professional:Your application should reflect the energy and positivity we value at Lucky Voice. Keep your tone friendly and professional, and don’t hesitate to show your personality – we’re all about creating a fun atmosphere!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Lucky Voice Group
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with Lucky Voice’s offerings and atmosphere. Visit the venue if you can, or check out their website and social media. Being able to discuss specific aspects of the venue will show your genuine interest and help you stand out.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to inspire and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance. This will demonstrate your capability to take charge and create a positive work environment.
✨Emphasise Your Passion for Hospitality
Make it clear that you’re not just looking for a job, but that you’re passionate about creating memorable guest experiences. Share stories that highlight your enthusiasm for hospitality and how you’ve gone above and beyond to ensure guests have a fantastic time.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing a busy bar or handling difficult customers. Think through your responses ahead of time, focusing on how you would maintain a positive atmosphere and uphold company standards under pressure.
