At a Glance
- Tasks: Lead a vibrant reception team and create unforgettable guest experiences.
- Company: Join the exciting Lucky Cat by Gordon Ramsay, inspired by Tokyo's nightlife.
- Benefits: Enjoy competitive pay, generous discounts, and access to world-class training.
- Other info: Opportunities for career growth in a dynamic restaurant environment.
- Why this job: Be part of a diverse team and make every guest feel special.
- Qualifications: Passion for hospitality and strong leadership skills.
The predicted salary is between 26670 - 32596 £ per year.
Lucky Cat by Gordon Ramsay is an Asian Eating House and late night lounge inspired by Tokyo's 1930s Kissas and Shanghai's drinking dens. Asian inspired small plates, Robata grills, sushi and sashimi are exquisitely crafted in the open kitchen and raw bar. Each dish is designed to be shared socially at the centre of the table.
We have a fantastic opportunity for a charismatic and motivated Reception Manager to join our team at Lucky Cat by Gordon Ramsay.
What you do as a Reception Manager:
- You're passionate about delivering fantastic and engaging service to all our guests.
- You're responsible for managing the restaurant booking system, optimising covers, and ensuring all guest requests are effectively communicated to the restaurant team.
- You lead, develop, and motivate the Reception team to ensure the team consistently deliver the ultimate guest experience.
- You love to ensure that each guest is made to feel welcomed, comfortable, and receives prompt and polite service during their dining experience.
What's in it for you:
- Competitive Pay Rate.
- A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses.
- 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses.
- Employees can instantly access up to 50% of basic wages earned before payday via Stream.
- Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply).
- Access to our world-class training & development opportunities globally.
- Progress your career through a multi-site and multi-brand, best in class global restaurant group.
- Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment.
- Preferential Room Rates at Gordon Ramsay Restaurants partner hotel MYNDUP.
- Access to up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more.
- Meals on duty.
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense. We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.
Reception Manager employer: Lucky Cat
At Lucky Cat by Gordon Ramsay, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional service. As a Bartender, you'll not only enjoy competitive pay and a generous staff discount but also have the opportunity to grow your skills in a dynamic environment inspired by the rich culinary traditions of Asia. Join us in creating memorable experiences for our guests while being part of a passionate team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lucky Cat. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lucky Cat
Don't be shy about reaching out to Lucky Cat directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lucky Cat and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lucky Cat
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
