Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily operations, manage workloads, and ensure timely service delivery to clients.
- Company: Join a forward-thinking company committed to excellence and community impact.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real difference by leading a dynamic team and enhancing client relationships.
- Qualifications: Experience in managing teams, excellent communication skills, and relevant qualifications.
- Other info: Embrace a culture of integrity, innovation, and sustainability while growing your career.
The predicted salary is between 36000 - 60000 £ per year.
Role overview: We are looking for an Operations Lead for the Southeast region. Responsible for the day-to-day delivery of our services to our clients, ensuring operational workloads are on target to deliver a trusted service to our client on time, every time. The operations lead will be responsible for all NexGen operational workloads. You will report to the Senior Operations Manager.
How You’ll Contribute
- Responsible for the daily/weekly management of operational workloads, using company systems to ensure effective workload management and delivery of a trusted service.
- Maintaining excellent customer service relationships by liaising with clients to answer queries and providing technical assistance.
- Proactively working with the Senior Operations Manager to monitor current, and future workload delivery requirements, ensuring the operational management team delivers our services on time.
- Processing all works systematically, and punctually, through NexGen to deliver on time and allow our billing cycle to complete, minimising our Work In Progress (WIP).
- Working alongside the Technical Assurance Managers to maintain high standards of work ensuring any non-conformances identified during the quality control process are rectified and necessary improvements actions are followed up upon.
- Having a comprehensive understanding of Lucion’s technical operating procedures and ensuring our work meets these standards through quality control checks.
- Loading and updating NexGen with all required data and relevant information.
- Consistently ensure the technical accuracy & standard of all site work is uncompromised.
- Identifying opportunities to improve KPIs whilst maintaining margins.
- Representing Lucion in a management capacity via effective communication with the area’s operational resource on a daily basis.
- Ensuring we meet all contractual KPIs, delivering our service in line with contractual requirements.
- Inspiring the operational team to routinely achieve target earnings.
- Responding to day-to-day queries, enquiries and requirements.
- Deputising for the Operations Manager in times of need / absence.
- Undertaking any other duties requested by members of the operational management team.
Knowledge and Skills
- In house, or external training, to a standard to satisfy any inspection/testing activities, having had practical experience of surveying and analytical air monitoring.
- Demonstrable experience of managing workloads and delivering on time.
- Demonstrable experience of coordinating a team, delivering work to a high standard.
- Excellent verbal and written communication skills.
- Ability to work under time pressures in a fast-paced environment whilst maintaining a calm demeanour.
- An aptitude for delivering on-time, every time.
- Relevant formal competence qualification(s) (ie P402/P403/P404/P405).
- Excellent IT and technical skills.
- Educated to GCSE level or equivalent.
Behaviours You Will Demonstrate
Integrity
- Acts with honesty, respect, fairness and transparency in all of our endeavours and interactions.
- Promotes diversity, inclusion and equality in our workplace.
- Remains consistent in the quality of the delivery of our actions and behaviours.
Innovation
- Empowers one other to challenge the status quo and seek out new opportunities.
- Pursues ideas that have the potential to make a positive difference to our community by raising quality or driving improvement.
- Flexible and able to adapt to a changing work environment.
- Demonstrates resilience and determination by using initiative to be resourceful and work without always being told what to do.
Trust
- Always manages sensitive information appropriately.
- Listens to our community, giving everyone a voice and working together to find solutions.
- Builds trusted relationships at all levels across our community.
Commitment
- Demonstrates a strong work ethic to deliver our mission and culture.
- Decisive and able to take responsibility for actions.
- Understands compliance and the need to follow Group procedures.
- Strives for excellence in all that we do.
Sustainability
- Contributes to a thriving working environment in which our colleagues can grow and encourage one another to make a positive impact on the world around us.
- Committed to supporting environmental, charitable and sustainable practices and initiatives within our workplace.
Lucion is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
Apply
Location
London, England, United Kingdom
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Operations Lead employer: Lucion
Contact Detail:
Lucion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in managing workloads and delivering services on time, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills: Since excellent verbal and written communication is crucial for this role, don’t shy away from showcasing your ability to liaise effectively with clients. Use clear and concise language in your application to demonstrate your communication prowess.
Highlight Relevant Experience: Be sure to mention any relevant qualifications or experience you have, especially in operational management or technical assurance. If you've got formal competence qualifications like P402/P403, make them stand out in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lucion
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of operational management principles and the specific systems mentioned in the job description, like NexGen. Familiarise yourself with how these systems work and be ready to discuss your experience managing workloads effectively.
✨Showcase Your Customer Service Skills
Since maintaining excellent customer service relationships is key, prepare examples of how you've successfully liaised with clients in the past. Think about specific situations where you resolved queries or provided technical assistance, and be ready to share these stories during the interview.
✨Demonstrate Your Team Leadership Experience
The role requires coordinating a team and inspiring them to achieve targets. Be prepared to discuss your previous leadership experiences, focusing on how you motivated your team and ensured high standards of work. Highlight any KPIs you improved under your guidance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle time pressures and adapt to changing environments. Think of scenarios where you had to make quick decisions or manage unexpected challenges, and be ready to explain your thought process and the outcomes.
