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For Companies At a Glance
- Tasks: Lead daily operations, manage workloads, and ensure top-notch service delivery.
- Company: Join Lucion, a forward-thinking company committed to excellence and sustainability.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced environment.
- Qualifications: Experience in managing teams and delivering high-quality work under pressure.
- Other info: Be part of a diverse team that values integrity, innovation, and commitment.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
We are looking for an Operations Lead for the Southwest region. Responsible for the day-to-day delivery of our services to our clients, ensuring operational workloads are on target to deliver a trusted service to our client on time, every time. The operations lead will be responsible for all NexGen operational workloads. You will report to the Senior Operations Manager.
How Youll Contribute
- Responsible for the daily/weekly management of operational workloads, using company systems to ensure effective workload management and delivery of a trusted service.
- Maintaining excellent customer service relationships by liaising with clients to answer queries and providing technical assistance.
- Proactively working with the Senior Operations Manager to monitor current, and future workload delivery requirements, ensuring the operational management team delivers our services on time.
- Processing all works systematically, and punctually, through NexGen to deliver on time and allow our billing cycle to complete, minimising our Work In Progress (WIP)
- Working alongside the Technical Assurance Managers to maintain high standards of work ensuring any non-conformances identified during the quality control process are rectified and necessary improvements actions are followed up upon.
- Having a comprehensive understanding of Lucions technical operating procedures and ensuring our work meets these standards through quality control checks.
- Loading and updating NexGen with all required data and relevant information
- Consistently ensure the technical accuracy & standard of all site work is uncompromised.
- Identifying opportunities to improve KPIs whilst maintaining margins.
- Representing Lucion in a management capacity via effective communication with the areas operational resource on a daily basis
- Ensuring we meet all contractual KPIs, delivering our service in line with contractual requirements.
- Inspiring the operational team to routinely achieve target earnings.
- Responding to day-to-day queries, enquiries and requirements
- Deputising for the Operations Manager in times of need / absence
- Undertaking any other duties requested by members of the operational management team.
Knowledge And Skills
- In house, or external training, to a standard to satisfy any inspection/testing activities, having had practical experience of surveying and analytical air monitoring.
- Demonstrable experience of managing workloads and delivering on time.
- Demonstrable experience of coordinating a team, delivering work to a high standard
- Excellent verbal and written communication skills
- Ability to work under time pressures in a fast-paced environment whilst maintaining a calm demeanour.
- An aptitude for delivering on-time, every time.
- Relevant formal competence qualification(s) (ie P402/P403/P404/P405)
- Excellent IT and technical skills
- Educated to GCSE level or equivalent.
Behaviours You Will Demonstrate
Integrity
- Acts with honesty, respect, fairness and transparency in all of our endeavours and interactions
- Promotes diversity, inclusion and equality in our workplace
- Remains consistent in the quality of the delivery of our actions and behaviours
Innovation
- Empowers one other to challenge the status quo and seek out new opportunities
- Pursues ideas that have the potential to make a positive difference to our community by raising quality or driving improvement
- Flexible and able to adapt to a changing work environment
- Demonstrates resilience and determination by using initiative to be resourceful and work without always being told what to do
Trust
- Always manages sensitive information appropriately.
- Listens to our community, giving everyone a voice and working together to find solutions.
- Builds trusted relationships at all levels across our community
Commitment
- Demonstrates a strong work ethic to deliver our mission and culture.
- Decisive and able to take responsibility for actions.
- Understands compliance and the need to follow Group procedures.
- Strives for excellence in all that we do
Sustainability
- Contributes to a thriving working environment in which our colleagues can grow and encourage one another to make a positive impact on the world around us
- Committed to supporting environmental, charitable and sustainable practices and initiatives within our workplace
Lucion is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
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Operations Lead employer: Lucion
Contact Detail:
Lucion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Lead role. A friendly chat can lead to insider info or even a referral, which can double your chances of landing that interview.
✨Tip Number 2
Prepare for those interviews by researching Lucion inside out. Understand their services, values, and recent projects. This way, you can tailor your answers to show how you can contribute to their mission and culture.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on common questions for operations roles and work on articulating your experience in managing workloads and delivering high standards under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Lucion. Let's get you that Operations Lead role!
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in managing workloads and delivering high-quality service, as these are key aspects of the job.
Show Off Your Communication Skills: Since excellent verbal and written communication is crucial for this role, don’t shy away from showcasing your skills. Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: Be sure to mention any relevant qualifications or experience you have, especially those related to operational management and technical assurance. This will help us see how you can contribute to our team right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so we can review it and get back to you as soon as possible!
How to prepare for a job interview at Lucion
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of Lucion's operational procedures and how they align with the role of Operations Lead. Familiarise yourself with NexGen and be ready to discuss how you would manage workloads effectively.
✨Showcase Your Customer Service Skills
Since maintaining excellent customer service relationships is key, prepare examples of how you've successfully liaised with clients in the past. Think about specific situations where you resolved queries or provided technical assistance.
✨Demonstrate Your Team Coordination Experience
Be ready to talk about your experience in coordinating teams and delivering high-quality work under pressure. Highlight any relevant achievements that showcase your ability to inspire and lead a team towards meeting targets.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle time pressures. Prepare scenarios where you've had to adapt quickly or improve KPIs, and be ready to explain your thought process and outcomes.
