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For Companies At a Glance
- Tasks: Lead daily operations, manage workloads, and ensure top-notch service delivery to clients.
- Company: Join Lucion, a forward-thinking company committed to excellence and sustainability.
- Benefits: Full-time role with competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by leading a dynamic team and enhancing client relationships.
- Qualifications: Experience in managing teams, excellent communication skills, and relevant qualifications.
- Other info: Embrace a culture of integrity, innovation, and commitment to sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Lead role at Lucion
We are looking for an Operations Lead for the Southwest region. Responsible for the day-to-day delivery of our services to our clients, ensuring operational workloads are on target to deliver a trusted service to our client on time, every time. The operations lead will be responsible for all NexGen operational workloads. You will report to the Senior Operations Manager.
How You’ll Contribute
- Responsible for the daily/weekly management of operational workloads, using company systems to ensure effective workload management and delivery of a trusted service.
- Maintaining excellent customer service relationships by liaising with clients to answer queries and providing technical assistance.
- Proactively working with the Senior Operations Manager to monitor current, and future workload delivery requirements, ensuring the operational management team delivers our services on time.
- Processing all works systematically, and punctually, through NexGen to deliver on time and allow our billing cycle to complete, minimising our Work In Progress (WIP).
- Working alongside the Technical Assurance Managers to maintain high standards of work ensuring any non-conformances identified during the quality control process are rectified and necessary improvements actions are followed up upon.
- Having a comprehensive understanding of Lucion’s technical operating procedures and ensuring our work meets these standards through quality control checks.
- Loading and updating NexGen with all required data and relevant information.
- Consistently ensure the technical accuracy & standard of all site work is uncompromised.
- Identifying opportunities to improve KPIs whilst maintaining margins.
- Representing Lucion in a management capacity via effective communication with the area’s operational resource on a daily basis.
- Ensuring we meet all contractual KPIs, delivering our service in line with contractual requirements.
- Inspiring the operational team to routinely achieve target earnings.
- Responding to day-to-day queries, enquiries and requirements.
- Deputising for the Operations Manager in times of need / absence.
- Undertaking any other duties requested by members of the operational management team.
Knowledge and Skills
- In house, or external training, to a standard to satisfy any inspection/testing activities, having had practical experience of surveying and analytical air monitoring.
- Demonstrable experience of managing workloads and delivering on time.
- Demonstrable experience of coordinating a team, delivering work to a high standard.
- Excellent verbal and written communication skills.
- Ability to work under time pressures in a fast-paced environment whilst maintaining a calm demeanour.
- An aptitude for delivering on-time, every time.
- Relevant formal competence qualification(s) (ie P402/P403/P404/P405).
- Excellent IT and technical skills.
- Educated to GCSE level or equivalent.
Behaviours You Will Demonstrate
Integrity
- Acts with honesty, respect, fairness and transparency in all of our endeavours and interactions.
- Promotes diversity, inclusion and equality in our workplace.
- Remains consistent in the quality of the delivery of our actions and behaviours.
Innovation
- Empowers one other to challenge the status quo and seek out new opportunities.
- Pursues ideas that have the potential to make a positive difference to our community by raising quality or driving improvement.
- Flexible and able to adapt to a changing work environment.
- Demonstrates resilience and determination by using initiative to be resourceful and work without always being told what to do.
Trust
- Always manages sensitive information appropriately.
- Listens to our community, giving everyone a voice and working together to find solutions.
- Builds trusted relationships at all levels across our community.
Commitment
- Demonstrates a strong work ethic to deliver our mission and culture.
- Decisive and able to take responsibility for actions.
- Understands compliance and the need to follow Group procedures.
- Strives for excellence in all that we do.
Sustainability
- Contributes to a thriving working environment in which our colleagues can grow and encourage one another to make a positive impact on the world around us.
- Committed to supporting environmental, charitable and sustainable practices and initiatives within our workplace.
Lucion is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
Apply
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
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Operations Lead employer: Lucion
Contact Detail:
Lucion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Lucion's values and how you can contribute to their mission. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in managing workloads and delivering high-quality service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Show Off Your Communication Skills: Since excellent verbal and written communication is crucial for this role, don’t shy away from showcasing these skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Demonstrate Your Problem-Solving Ability: In your application, share examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions. This will show us that you’re ready to handle the fast-paced environment at Lucion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our team at Lucion!
How to prepare for a job interview at Lucion
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of Lucion’s operational procedures and how they relate to the role. Familiarise yourself with NexGen and be ready to discuss how you would manage workloads effectively using this system.
✨Showcase Your Customer Service Skills
Since maintaining excellent customer relationships is key, prepare examples of how you've successfully handled client queries in the past. Think about specific situations where your communication skills made a difference in service delivery.
✨Demonstrate Your Team Leadership Experience
Be ready to talk about your experience in coordinating teams and delivering high-quality work under pressure. Highlight any instances where you inspired your team to achieve targets or improved KPIs, as this will resonate well with the hiring managers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare scenarios where you had to think on your feet or adapt to changing circumstances, showcasing your resilience and commitment to delivering on time, every time.
