Operations Lead

We are looking for an Operations Lead for the Southwest region. Responsible for the day-to-day delivery of our services to our clients, ensuring operational workloads are on target to deliver a trusted service to our client on time, every time. The operations lead will be responsible for all NexGen operational workloads. You will report to the Senior Operations Manager.

How You’ll Contribute

• Responsible for the daily/weekly management of operational workloads, using company systems to ensure effective workload management and delivery of a trusted service.
• Maintaining excellent customer service relationships by liaising with clients to answer queries and providing technical assistance.
• Proactively working with the Senior Operations Manager to monitor current, and future workload delivery requirements, ensuring the operational management team delivers our services on time.
• Processing all works systematically, and punctually, through NexGen to deliver on time and allow our billing cycle to complete, minimising our Work In Progress (WIP).
• Working alongside the Technical Assurance Managers to maintain high standards of work ensuring any non-conformances identified during the quality control process are rectified and necessary improvements actions are followed up upon.
• Having a comprehensive understanding of Lucion’s technical operating procedures and ensuring our work meets these standards through quality control checks.
• Loading and updating NexGen with all required data and relevant information.
• Consistently ensure the technical accuracy & standard of all site work is uncompromised.
• Identifying opportunities to improve KPIs whilst maintaining margins.
• Representing Lucion in a management capacity via effective communication with the area’s operational resource on a daily basis.
• Ensuring we meet all contractual KPIs, delivering our service in line with contractual requirements.
• Inspiring the operational team to routinely achieve target earnings.
• Responding to day-to-day queries, enquiries and requirements.
• Deputising for the Operations Manager in times of need / absence.
• Undertaking any other duties requested by members of the operational management team.

Knowledge and Skills

• In house, or external training, to a standard to satisfy any inspection/testing activities, having had practical experience of surveying and analytical air monitoring.
• Demonstrable experience of managing workloads and delivering on time.
• Demonstrable experience of coordinating a team, delivering work to a high standard.
• Excellent verbal and written communication skills.
• Ability to work under time pressures in a fast-paced environment whilst maintaining a calm demeanour.
• An aptitude for delivering on-time, every time.
• Relevant formal competence qualification(s) (ie P402/P403/P404/P405).
• Excellent IT and technical skills.
• Educated to GCSE level or equivalent.

Behaviours You Will Demonstrate

• Integrity: Acts with honesty, respect, fairness and transparency in all of our endeavours and interactions; promotes diversity, inclusion and equality in our workplace; remains consistent in the quality of the delivery of our actions and behaviours.
• Innovation: Empowers one other to challenge the status quo and seek out new opportunities; pursues ideas that have the potential to make a positive difference to our community by raising quality or driving improvement; flexible and able to adapt to a changing work environment; demonstrates resilience and determination by using initiative to be resourceful and work without always being told what to do.
• Trust: Always manages sensitive information appropriately; listens to our community, giving everyone a voice and working together to find solutions; builds trusted relationships at all levels across our community.
• Commitment: Demonstrates a strong work ethic to deliver our mission and culture; decisive and able to take responsibility for actions; understands compliance and the need to follow Group procedures; strives for excellence in all that we do.
• Sustainability: Contributes to a thriving working environment in which our colleagues can grow and encourage one another to make a positive impact on the world around us; committed to supporting environmental, charitable and sustainable practices and initiatives within our workplace.

Lucion is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.