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For Companies At a Glance
- Tasks: Lead daily operations, ensuring timely delivery of services and excellent client relationships.
- Company: Join a dynamic team at Lucion, committed to innovation and sustainability.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by leading operational excellence in a fast-paced setting.
- Qualifications: Experience in managing workloads, strong communication skills, and relevant qualifications.
- Other info: Be part of a diverse team that values integrity, trust, and commitment.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Operations Lead for the Southwest region. Responsible for the day-to-day delivery of our services to our clients, ensuring operational workloads are on target to deliver a trusted service to our client on time, every time. The operations lead will be responsible for all NexGen operational workloads. You will report to the Senior Operations Manager.
How You'll Contribute
- Responsible for the daily/weekly management of operational workloads, using company systems to ensure effective workload management and delivery of a trusted service.
- Maintaining excellent customer service relationships by liaising with clients to answer queries and providing technical assistance.
- Proactively working with the Senior Operations Manager to monitor current, and future workload delivery requirements, ensuring the operational management team delivers our services on time.
- Processing all works systematically, and punctually, through NexGen to deliver on time and allow our billing cycle to complete, minimising our Work In Progress (WIP).
- Working alongside the Technical Assurance Managers to maintain high standards of work ensuring any non-conformances identified during the quality control process are rectified and necessary improvements actions are followed up upon.
- Having a comprehensive understanding of Lucion's technical operating procedures and ensuring our work meets these standards through quality control checks.
- Loading and updating NexGen with all required data and relevant information.
- Consistently ensure the technical accuracy & standard of all site work is uncompromised.
- Identifying opportunities to improve KPIs whilst maintaining margins.
- Representing Lucion in a management capacity via effective communication with the area's operational resource on a daily basis.
- Ensuring we meet all contractual KPIs, delivering our service in line with contractual requirements.
- Inspiring the operational team to routinely achieve target earnings.
- Responding to day-to-day queries, enquiries and requirements.
- Deputising for the Operations Manager in times of need / absence.
- Undertaking any other duties requested by members of the operational management team.
Knowledge and Skills
- In house, or external training, to a standard to satisfy any inspection/testing activities, having had practical experience of surveying and analytical air monitoring.
- Demonstrable experience of managing workloads and delivering on time.
- Demonstrable experience of coordinating a team, delivering work to a high standard.
- Excellent verbal and written communication skills.
- Ability to work under time pressures in a fast-paced environment whilst maintaining a calm demeanour.
- An aptitude for delivering on-time, every time.
- Relevant formal competence qualification(s) (ie P402/P403/P404/P405).
- Excellent IT and technical skills.
- Educated to GCSE level or equivalent.
Behaviours You Will Demonstrate
- Integrity: Acts with honesty, respect, fairness and transparency in all of our endeavours and interactions. Promotes diversity, inclusion and equality in our workplace. Remains consistent in the quality of the delivery of our actions and behaviours.
- Innovation: Empowers one other to challenge the status quo and seek out new opportunities. Pursues ideas that have the potential to make a positive difference to our community by raising quality or driving improvement. Flexible and able to adapt to a changing work environment. Demonstrates resilience and determination by using initiative to be resourceful and work without always being told what to do.
- Trust: Always manages sensitive information appropriately. Listens to our community, giving everyone a voice and working together to find solutions. Builds trusted relationships at all levels across our community.
- Commitment: Demonstrates a strong work ethic to deliver our mission and culture. Decisive and able to take responsibility for actions. Understands compliance and the need to follow Group procedures. Strives for excellence in all that we do.
- Sustainability: Contributes to a thriving working environment in which our colleagues can grow and encourage one another to make a positive impact on the world around us. Committed to supporting environmental, charitable and sustainable practices and initiatives within our workplace.
Lucion is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.
Operations Lead in London employer: Lucion Group
Contact Detail:
Lucion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their operations and think about how your skills align with their needs. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in managing workloads and delivering excellent customer service, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to mention your technical skills and any relevant qualifications like P402/P403/P404/P405. We want to see how you can contribute to maintaining high standards and ensuring operational excellence.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your ability to communicate effectively, which is crucial for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Lucion Group
✨Know Your Operations Inside Out
Before the interview, make sure you have a solid understanding of the operational workloads and processes mentioned in the job description. Familiarise yourself with NexGen and how it integrates into daily operations. This will show your potential employer that you're not just interested in the role but are also prepared to hit the ground running.
✨Demonstrate Your Customer Service Skills
Since maintaining excellent customer service relationships is key, think of examples from your past experiences where you've successfully managed client queries or provided technical assistance. Be ready to discuss how you can apply these skills to ensure clients receive a trusted service every time.
✨Showcase Your Team Coordination Experience
The role requires coordinating a team and delivering high standards of work. Prepare specific examples of how you've led a team in the past, focusing on your ability to inspire and motivate others. Highlight any KPIs you've improved and how you achieved those results.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle time pressures and maintain calm in a fast-paced environment. Think of scenarios where you've had to manage multiple tasks or resolve conflicts. Practising these responses will help you convey your resilience and problem-solving skills effectively.
