Director, Customer Account Manager in City of London
Director, Customer Account Manager

Director, Customer Account Manager in City of London

City of London Full-Time 80000 - 100000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead PR strategies and manage client relationships for impactful results.
  • Company: Dynamic PR agency with a focus on innovation and creativity.
  • Benefits: Competitive salary, professional development, and a vibrant work culture.
  • Other info: Opportunity to mentor a talented team and drive exciting projects.
  • Why this job: Shape the future of PR while working with top-tier clients and media.
  • Qualifications: Extensive PR experience and strong leadership skills.

The predicted salary is between 80000 - 100000 £ per year.

Primary Purpose of the Role: The Account Director is a senior leadership position responsible for independently developing and delivering PR strategies, overseeing all client relationships and ensuring the successful achievement of PR results for clients within their team. This role also supports the Agency Founder and Agency Vice Presidents, including contributing to new business pitches when required.

Reporting To: Vice President

Direct Reports: Account Manager and Account Executive, Junior Account Executive

Key Responsibilities:

  • Utilises a strong network of senior-level contacts to secure high-profile media coverage, designer features and major PR opportunities, including VIP endorsements.
  • Develops and implements comprehensive communication strategies for existing clients while also contributing to proposals for new business.
  • Leads and manages the Account Manager and Junior Account Executive, overseeing multiple client accounts and ensuring all deadlines and deliverables are met.
  • Provides ongoing professional development, performance monitoring and reviews for team members.
  • Demonstrates extensive experience in organising and delivering press events and fashion activations, both in-person and online.
  • Oversees reporting processes, including written and visual reports and analyses press coverage across print, digital and social channels using relevant measurement tools to evaluate EMV, ADV, engagement, reach and other key metrics.
  • Supports the overall running of the office and ensures junior team members fulfil their responsibilities effectively.
  • Contributes to weekly meetings, presenting insights on the media landscape across print, digital and social platforms as part of the publication review.
  • Guides their team in meeting performance targets set for current clients.
  • Manages an extended portfolio of clients while also delivering ad hoc projects throughout the year, such as events.
  • Oversees and approves team holiday requests and other leave arrangements.

Director, Customer Account Manager in City of London employer: Lucien Pagès & AIPR

As a leading agency in the PR industry, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. Located in a vibrant city, we offer competitive benefits, ongoing professional development opportunities, and a supportive environment where creativity and innovation are encouraged. Join us to be part of a team that values collaboration and is dedicated to achieving exceptional results for our clients.
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Contact Detail:

Lucien Pagès & AIPR Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Director, Customer Account Manager in City of London

Network Like a Pro

Get out there and connect with industry folks! Attend events, join online forums, and don’t be shy about reaching out to people on LinkedIn. We all know that who you know can sometimes matter just as much as what you know.

Showcase Your Expertise

When you land that interview, make sure to highlight your experience in developing PR strategies and managing client relationships. We want to see how you’ve made an impact in your previous roles, so come prepared with examples that demonstrate your skills!

Be Ready to Pitch

Since this role involves contributing to new business pitches, practice your pitch skills! We suggest preparing a few ideas on how you would approach potential clients or campaigns. This shows initiative and creativity, which are key in our field.

Apply Through Our Website

Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who take that extra step to engage with us directly.

We think you need these skills to ace Director, Customer Account Manager in City of London

Public Relations Strategy Development
Client Relationship Management
Media Coverage Securing
Communication Strategy Implementation
Team Leadership
Performance Monitoring
Event Organisation
Press Event Delivery
Reporting and Analysis
Measurement Tools Proficiency
Insight Presentation
Portfolio Management
Project Management
Networking Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the role of Account Director. Highlight your experience in developing PR strategies and managing client relationships, as these are key for us. Use specific examples that showcase your leadership skills and successful campaigns.

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your network of senior-level contacts and how you’ve secured high-profile media coverage in the past. Keep it engaging and personal!

Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us your achievements! Use metrics to demonstrate how you’ve contributed to previous clients' success. We love numbers that tell a story!

Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!

How to prepare for a job interview at Lucien Pagès & AIPR

Know Your PR Strategies

Make sure you’re well-versed in the latest PR strategies and trends. Be ready to discuss how you’ve successfully implemented these in past roles, especially when it comes to securing media coverage and managing client relationships.

Showcase Your Leadership Skills

As a Director, you’ll be leading a team. Prepare examples of how you’ve developed and managed teams in the past. Highlight your approach to performance monitoring and professional development, as this will show your capability to guide junior members effectively.

Demonstrate Your Network

Your ability to leverage a strong network is crucial. Come prepared with examples of high-profile media coverage or endorsements you've secured through your contacts. This will illustrate your value and connections in the industry.

Be Ready for Business Pitches

Since contributing to new business pitches is part of the role, think about how you can add value in this area. Prepare a mini-pitch or two that showcases your strategic thinking and creativity, as this will demonstrate your readiness to support the agency's growth.

Director, Customer Account Manager in City of London
Lucien Pagès & AIPR
Location: City of London

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