At a Glance
- Tasks: Welcome patients, manage appointments, and support medical staff in a busy healthcare environment.
- Company: Lucie Wedgwood Surgery, a dedicated practice focused on patient-centred care.
- Benefits: Gain valuable experience in healthcare with potential career progression opportunities.
- Other info: Join a dynamic team and kickstart your career in the NHS!
- Why this job: Make a difference in patients' lives while developing essential skills in a supportive team.
- Qualifications: GCSEs in English and Maths at grade C/4 or above preferred.
The predicted salary is between 13275 - 16225 £ per year.
Introduction
The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.
About the Employer
Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care. We are a Teaching Practice and are part of the HIPC Primary Care Network.
What You'll Do
- Greeting patients: Welcoming patients and visitors in person or over the phone
- Scheduling appointments: Making, cancelling, and rescheduling appointments
- Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
- Managing patient records: Ensuring patient records are accurate and confidential
- Directing patients: Directing patients to the appropriate department or where to go within the facility
- Answering phones: Answering phones and forwarding calls to the appropriate party
- Providing information: Providing information on hospital services and procedures
- Assisting patients: Assisting patients, doctors, and nurses
- Preparing patients: Preparing patients before their appointments
- Informing medical staff: Informing medical staff when a patient has arrived or is waiting
- Handling correspondence: Handling correspondence and file transfers
Training Outcome
There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Patience
- Able to multi-task
Qualifications Desired
- GCSE - English - C/4 or above
- GCSE - Maths - C/4 or above
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Exact working hours to be confirmed.
Expected Duration: 1 Year
Training Provider: STOKE ON TRENT COLLEGE
This employer is part of the Disability Confident scheme, committed to employing disabled people.
Medical Receptionist Apprenticeship employer: Lucie Wedgwood Surgery
Lucie Wedgwood Surgery is an excellent employer, offering a supportive and patient-centred work environment in the heart of Burslem, Stoke-on-Trent. As a Teaching Practice, we prioritise employee growth through hands-on training and development opportunities within the healthcare sector, ensuring that our team is well-equipped to provide quality medical care. Our commitment to inclusivity and the Disability Confident scheme further enhances our welcoming culture, making us an attractive choice for those seeking meaningful employment in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist Apprenticeship
✨Get Involved in Your Local Health Community
Dive into local health and community events where health administrators gather. Not only can you meet professionals, but you can also discover apprenticeship opportunities that may not be advertised online. Networking at these events can help us get our foot in the door and show our passion for the field!
✨Utilise University Career Services
If you're in an educational setting, tap into university career services that often host career fairs and employer meet-ups specifically for health sciences. These events are goldmines for apprenticeship listings and can directly connect us with representatives from companies like Lucie Wedgwood Surgery.
✨Join Relevant Online Forums and Groups
Connect with online communities that focus on health sciences administration. Platforms like Reddit or even specific Facebook groups can provide insider information about upcoming apprenticeships, tips on interviews, and even mentorship opportunities from industry veterans.
✨Direct Applications Are Key!
Don't hesitate to apply directly through the website of Lucie Wedgwood Surgery. Many apprenticeship opportunities might not be widely advertised. A proactive application approach lets us showcase our enthusiasm and skills directly to the employer, which can set us apart from the competition!
We think you need these skills to ace Medical Receptionist Apprenticeship
Some tips for your application 🫡
Show Off Your Passion for Health Sciences:In your cover letter, make sure to highlight why you're passionate about health sciences. Mention any relevant coursework or experiences that sparked your interest in this field. We want to see that you’re not just looking for any apprenticeship, but specifically one in health sciences administration!
Emphasise Relevant Qualifications:For a role in health sciences administration, it’s a good idea to list any courses, certifications, or volunteer work you’ve done that’s related to healthcare or administration. Even if it's just shadowing a professional or helping out at a local clinic, show us that you've got the basics down and a keen interest in the health sector.
Make It Personal and Relatable:In your application, share a short personal story that connects you to health sciences. Maybe a family member’s experience with healthcare inspired you or a volunteer project made you see the impact of health administration. We love to hear personal stories because they make your application stand out and feel genuine.
Be Clear About Your Goals:Since this is an apprenticeship, it’s important to state what you hope to learn and achieve during your time with us at Lucie Wedgwood Surgery. Be specific about the skills you want to develop and how they align with your career aspirations in health sciences. This shows you’re committed to your professional growth and know what you want out of this experience!
How to prepare for a job interview at Lucie Wedgwood Surgery
✨Understanding the Health Sciences Landscape
Dive into the specifics of health sciences administration before your interview at Lucie Wedgwood Surgery. Familiarise yourself with relevant policies, regulations, and management practices in healthcare environments. This will not only impress your interviewers but also show your genuine interest in the field.
✨Showcase Your Organisational Skills
As an apprentice, they’ll be looking for your ability to juggle tasks and manage time effectively. Bring along examples of how you’ve previously handled multiple responsibilities, whether that’s through school projects or extracurricular activities. Demonstrating your organisational prowess will give you an edge.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions in your interview. Prepare for situations related to patient confidentiality, teamwork in a healthcare setting, or even managing conflicts. Practising these thoughtful responses will help you shine and demonstrate your problem-solving abilities.
✨Emphasise Your Willingness to Learn
As an apprentice, your eagerness to learn is crucial. Make sure to convey your motivation for exploring the ins and outs of health sciences administration during the interview. Discuss what areas you’re excited to dive into, and ask about the learning opportunities available at Lucie Wedgwood Surgery.
