Solutions Engineer, UK

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. Our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive. LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally.
• Values-Led culture: Our values guide every decision and interaction, empowering you to grow personally and professionally.
• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement and learning.
• Immediate impact: Your work will matter—immediately. You’ll be part of a tight-knit team where your ideas and actions will create tangible results.
• Comprehensive benefits: We believe in investing in our people with unlimited PTO, a competitive salary, stock options, and full health coverage.

Please note: applications will close automatically on March 28th at 11:59 pm Pacific.

About the role:

The mission of the Solutions Engineering team is to drive the adoption of LucidLink products. Solutions Engineers (SEs) partner closely with Account Executives, Industry Development Directors, Partner Channels and Customers during the pre-sales and proof of concept stages of the sales cycle. By participating in customer projects early, SEs enrich our discovery process so they can position, present, and demonstrate the efficiencies gained by using LucidLink Filespaces.

Key responsibilities:

• Becoming a subject matter expert on LucidLink Filespaces technology.
• Working with the internal sales team to follow LucidLink Sales Process Playbook.
• Uncovering customer challenges and documenting into CRM systems (Salesforce).
• Demonstrating an understanding of customer’s challenges by presenting a contextual story using LucidLink technology.
• Accurately tracking proof of concepts to ensure expectations, success criteria and timeframes are met.
• Consistent and high-quality collaboration with other LucidLink teams including Marketing, Product and Support.
• Answering customer questions across a variety of subjects including recommendations of best practices, optimizations and workflow efficiencies.
• Analyzing how customers are using our services and making recommendations based on the customer needs.
• Working with LucidLink Customer Success teams to provide the best experience for our customers as they move from pre to post sales.
• Occasional travel for industry events, and team gatherings.

Required skills:

• Technical proficiency: A solid understanding of technical aspects enabling effective communication with both technical and non-technical stakeholders.
• Communication skills: The ability to present and demonstrate complex technical information clearly.
• Problem-solving skills: The capability to listen to and analyze customer requirements, identify challenges, and propose effective technical solutions.
• Sales acumen: An understanding of the sales process and the ability to collaborate with the sales team.
• Customer-focused approach: A customer-centric mindset with strong active listening skills.
• Continuous learning: A commitment to staying updated on industry trends, new technologies, and product updates.

Required experience:

• At least 4 years of experience as a Pre-Sales Engineer or in a similar position.
• Understanding of storage technologies (NAS, SAN, Sync and Share, LucidLink).
• Experience in macOS, Windows and Linux OS.
• Knowledge of command line, terminal or PowerShell processes.
• Experience in production, post-production, content creation or video/audio/graphics workflows.

Nice-to-have:

• Knowledge and certification of cloud environments (e.g. AWS, GCP).
• Knowledge of Adobe Creative Cloud applications.
• Knowledge of Architecture, Engineering or Construction software tools and workflows.
• MEDDPICC Sales Methodology.
• Bilingual, French-speaking.

LucidLink is an Equal Opportunity Employer. We strongly encourage you to apply, even if you don't believe you meet every requirement on the job description.