At a Glance
- Tasks: Manage and grow a portfolio of mid-market accounts, focusing on retention and expansion.
- Company: Join LucidLink, a rapidly growing tech company with a values-led culture.
- Benefits: Enjoy flexible PTO, competitive salary, stock options, and full health coverage.
- Other info: Be part of a hypergrowth journey with excellent opportunities for personal and professional development.
- Why this job: Make an immediate impact while tackling complex challenges in a dynamic environment.
- Qualifications: Experience in SaaS, strong communication skills, and a customer-centric approach required.
The predicted salary is between 59400 - 72600 £ per year.
We are seeking a methodical and proactive Account Manager to own and grow a book of Mid-Market accounts. In this role, you'll manage a portfolio starting at $1M ARR with significant runway for growth - making it essential that you balance intentional account retention with a sharp eye for expansion opportunities.
The Mid-Market Account Manager is responsible for growing NRR and maintaining GRR across our mid-market customer segment (defined here as companies with between 500-1000 employees) through disciplined renewal execution and strategic upsells. Success in this role requires someone who is highly organized, deeply customer-focused, and operates with a business owner mentality - someone who treats their book of business as their own and holds themselves accountable to its health and growth.
Key objectives for success:
- Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months.
- Reach an expansion revenue target of approximately 135% of the existing customer base, subject to final approval.
- Maintain strong customer relationships through meetings, ad hoc syncs, and business reviews.
- Mitigate risk and manage customer expectations through proactive outreach and problem-solving.
- Cultivate a deep understanding of your customers' business (operating rhythm, key stakeholders, business objectives, etc) to ensure the value of LucidLink's products are fully realized.
- Leverage data and analytics to anticipate churn before it happens and provide solutions that earn our customers' business year after year.
Required competencies:
- Familiarity with software-as-a-service (SaaS) business models and customer lifecycles.
- Background with Media and Entertainment, Cloud Storage, and/or Software is strongly preferred.
- Demonstrated success growing existing customer accounts via renewals and upsells (please leverage data and performance metrics in your application or resume).
- Strong communication and problem-solving skills with a customer-centric approach.
- Ability to work cross-functionally with sales, support, and technical teams to drive customer success.
Reasons to join LucidLink:
- Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally.
- Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction.
- Hypergrowth journey: Joining a company with rapid growth means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status.
- Immediate impact: At LucidLink, your work will matter—immediately.
- Comprehensive benefits: We believe in investing in our people.
At LucidLink, AI fluency is a core professional competency. As part of our interview process, we'll explore how you currently use AI tools in your work and how you think about using them responsibly.
Mid Market Account Manager, EMEA in London employer: LucidLink
LucidLink is an exceptional employer that fosters a values-led culture where integrity, innovation, and empathy drive every decision. As a Mid Market Account Manager, you'll not only tackle complex challenges in a rapidly growing company but also enjoy comprehensive benefits including flexible PTO and stock options, ensuring a strong work-life balance. With ample opportunities for personal and professional growth, your contributions will have an immediate impact on the future of global workflows in the Media & Entertainment industry.
StudySmarter Expert Advice🤫
We think this is how you could land Mid Market Account Manager, EMEA in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Mid Market Account Manager, EMEA at LucidLink, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including LucidLink. Tailor your message to explain why you’re drawn to them and how you can contribute as a Mid Market Account Manager, EMEA. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Mid Market Account Manager, EMEA in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for LucidLink:When writing your cover letter, make sure to tailor your message specifically for LucidLink. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at LucidLink
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show LucidLink that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show LucidLink that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with LucidLink’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
