At a Glance
- Tasks: Lead the rollout of modern telephony solutions using Microsoft Teams across multiple sites.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and teamwork.
- Why this job: Be at the forefront of digital transformation in telecommunications.
- Qualifications: Experience in telephony systems and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced Telephony Engineer with a strong background in delivering and rolling out modern digital telephony solutions, ideally Microsoft Teams Telephony. This role is focused on replacing legacy telephony platforms as part of an analogue-to-digital transformation across a large multi-site estate (100+ sites). You will play a key role in implementing an already established core solution, taking ownership of site-level design, deployment, and go-live activities.
Key Responsibilities
- Deliver end-to-end telephony rollouts across multiple sites, primarily using Microsoft Teams Telephony (Direct Routing and/or Operator Connect)
- Support the replacement of legacy/analogue telephony systems with modern digital solutions
- Engage with stakeholders to support delivery, building on existing communications already provided
- Design site-specific telephony solutions, ensuring alignment with the core architecture
- Lead on-site build, configuration, implementation, and go-live activities
- Configure and support Microsoft Teams calling features
- Ensure smooth cutover and transition for end users, minimising disruption
- Troubleshoot voice and connectivity issues
- Maintain clear documentation and provide structured handovers
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion. At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Telecommunications Engineer employer: Lucid Support Services Ltd
At Lucid, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that values diverse perspectives. Located across a large multi-site estate, our team enjoys the unique advantage of working on cutting-edge telephony solutions while contributing to a meaningful digital transformation.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telecommunications Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications field, especially those who have experience with Microsoft Teams. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a project showcase that highlights your experience with telephony rollouts and Microsoft Teams. This can really set you apart during interviews and give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for the interview by brushing up on common telephony challenges and solutions. Be ready to discuss how you've tackled issues in the past, especially around legacy systems and digital transformations. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Telecommunications Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Telecommunications Engineer. Highlight your experience with Microsoft Teams Telephony and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work in telephony rollouts and how you’ve tackled challenges in similar projects.
Showcase Your Communication Skills:As a Telephony Engineer, you'll be engaging with various stakeholders. Make sure your application reflects your strong communication skills. We love candidates who can articulate their thoughts clearly and effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Teams Telephony, especially Direct Routing and Operator Connect. Be ready to discuss how you've successfully implemented similar solutions in the past, as this will show your hands-on experience.
✨Showcase Your Project Management Skills
Since you'll be leading site-level design and deployment, prepare examples of how you've managed projects before. Talk about your approach to stakeholder engagement and how you ensure smooth transitions during rollouts.
✨Prepare for Troubleshooting Scenarios
Anticipate questions around troubleshooting voice and connectivity issues. Think of specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical expertise.
✨Emphasise Documentation and Handover Processes
Highlight your experience with maintaining clear documentation and structured handovers. Be ready to explain how you ensure that all stakeholders are kept informed and how you facilitate a seamless transition for end users.
