At a Glance
- Tasks: Provide on-site tech support in a modernising manufacturing environment.
- Company: Join a forward-thinking company embracing technology transformation.
- Benefits: Competitive salary, diverse workplace, and opportunities for growth.
- Other info: Inclusive culture valuing diverse perspectives and equal opportunities.
- Why this job: Be at the forefront of tech innovation in manufacturing.
- Qualifications: Experience in IT support and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Systems Support Analyst - Middlesborough
Location
Middlesborough
Contract Duration
12 Months+
Role Overview
We\'re looking for a Manufacturing Technology Support Analyst to provide on-site technical support within a manufacturing environment undergoing significant modern technology transformation.
This role will act as the local technology presence for the site, supporting a growing estate of manufacturing applications, shop floor devices, operational technology (OT) equipment and business systems.
You will work closely with operational teams, technology specialists and central support functions to ensure systems remain reliable, connected and fit for purpose.
The position offers an excellent opportunity to be involved in the rollout and support of new technologies, including manufacturing applications, automation solutions, connected devices and digital tools that will help modernise the factory environment.
Key Responsibilities
- Provide 1st/2nd line support for manufacturing applications and shop floor technologies.
- Support operational technology devices, industrial PCs, scanners, printers & connected equipment.
- Troubleshoot and resolve hardware, software, application and connectivity issues.
- Support systems integrations and assist with the onboarding of new devices and technologies.
- Act as the local point of contact between site users and central IT, application and infrastructure teams.
- Assist with deployments, upgrades, migrations and technology improvement initiatives.
- Support manufacturing and logistics users with day-to-day technology issues.
- Maintain technical documentation, user guidance and support procedures.
- Monitor and escalate issues where appropriate, ensuring timely resolution through wider support teams.
- Identify opportunities to improve user experience, operational efficiency and technology adoption across the site.
Skills & Experience
Experience in any of the following areas would be advantageous
- IT support within a manufacturing, production or industrial setting
- Operational Technology (OT)
- Manufacturing systems and shop floor applications
- Industrial devices, scanners, printers and mobile technologies
- Network and connectivity troubleshooting
- Hardware deployment and support
- Systems integration and connected devices
- Manufacturing Execution Systems (MES)
- SAP ME or similar manufacturing platforms
- Automation and digital transformation initiatives
Strong communication skills, a proactive approach to problem-solving, and the ability to work independently across a varied technical environment are essential.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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System Support Analyst employer: Lucid Support Services Ltd
At Lucid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote-first approach allows for flexibility while still providing opportunities for professional growth through diverse project engagements, particularly in the infrastructure and engineering sectors. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute their unique perspectives.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land System Support Analyst
✨Get Your Hands Dirty in the Industry
For a temporary role in manufacturing, don’t shy away from physically visiting local factories and production sites. A friendly walk-in can often lead to spontaneous interviews or valuable connections, and can really help you get a sense of the workplace vibe.
✨Tap into Seasonal Hiring Windows
Manufacturing often sees spikes in hiring during particular seasons, like summer when production ramps up. Keep an eye on local job boards and community centres, or even visit seasonal job fairs—they’re golden for snagging those temporary roles we’re after.
✨Join Industry-Specific Communities
Consider joining online forums and social media groups specific to manufacturing. Sites like Reddit or even LinkedIn groups can give you insights into open positions and allow you to connect with current employees who might give you an edge in the hiring process.
✨Apply Directly Through Our Site!
With Lucid Support Services Ltd looking for temporary talent, make sure to apply directly through our website. It’s often the fastest way to get your foot in the door, so make the most of it. Plus, it shows you're proactive—always a win!
We think you need these skills to ace System Support Analyst
Some tips for your application 🫡
Highlight Your Practical Skills:In manufacturing and production, hands-on skills are key! Make sure your CV showcases any relevant experience with machinery, quality control, or assembly line work. If you’ve got certifications related to operating specific equipment, don’t forget to include those too!
Focus on Flexibility and Adaptability:For a temporary role, employers are looking for candidates who can hit the ground running. In your cover letter, emphasise your ability to adapt quickly and work well under pressure. Share any experiences where you've successfully adjusted to changing circumstances or tight deadlines.
Include Specific Measurements of Your Impact:Manufacturing roles often revolve around efficiency and productivity. If you’ve previously worked in similar roles, be sure to quantify your achievements. For example, mention how you improved production rates or reduced waste – numbers stand out and show you mean business!
Express Your Interest in the Industry:Temporary roles can be a great stepping stone for future opportunities! Take a moment in your application to express why you’re interested in manufacturing and production. Showing genuine enthusiasm for the field can make a real difference and may keep doors open for upcoming positions!
How to prepare for a job interview at Lucid Support Services Ltd
✨Showcase Your Hands-On Experience
In the manufacturing and production world, they want to see that you can actually handle the tools and machines. Bring along any certifications you have or even pictures of projects you’ve worked on. We want to demonstrate that you're not just a theory person but someone who can jump right in.
✨Emphasise Safety Knowledge
Safety's a huge deal in manufacturing, so make sure you’re clued up about health and safety regulations. Be prepared to discuss how you've followed safety protocols in past roles. It's all about showing you can contribute to a safe working environment at Lucid Support Services Ltd.
✨Flexibility is Key
Since this is a temporary role, highlight your adaptability and willingness to step into different roles as needed. Share examples of times you’ve adjusted quickly to new situations or tackled varied tasks. We want to show you're the go-to person when things get busy!
✨Ask About Team Dynamics
In any temporary role, fitting in quickly is vital. Ask about team dynamics and collaboration processes during the interview. This shows you’re not only ready to contribute but also keen to blend into Lucid Support Services Ltd’s culture, making you a valuable asset.
