Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support for Amazon Connect and telephony systems.
- Company: Join a diverse team at Lucid, known for integrity and innovation.
- Benefits: 6-month contract with opportunities for growth and development.
- Why this job: Kickstart your career in tech while helping users solve real problems.
- Qualifications: Basic knowledge of Amazon Connect and strong communication skills.
- Other info: Inclusive workplace that values diverse perspectives and supports all candidates.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Service Desk Analyst – Glasgow – 6 week initial contract
We are seeking a proactive and customer-focused Service Desk Analyst to support a large-scale infrastructure migration from VMware to Hyper-V, alongside providing day-to-day service desk support. This role will act as a key point of contact for end users during the migration, ensuring minimal disruption to business operations while maintaining high levels of customer service.
Key Responsibilities
- Provide 1st and 2nd line support during the VMware to Hyper-V migration project
- Act as the primary contact for end-user issues related to migrated systems
- Log, track, and resolve incidents arising from the migration
- Assist with user acceptance testing (UAT) and post-migration validation
- Escalate complex infrastructure issues to 3rd line or project teams
- Support device, application, and access-related changes during migration phases
- Document common issues and resolutions in the knowledge base
- Assist with communication to users regarding outages, changes, and updates
Key Skills & Experience
- Proven experience in a Service Desk or IT Support role
- Strong troubleshooting skills across desktop, OS, and applications
- Experience supporting Windows 10/11 environments
- Familiarity with Microsoft 365 (Outlook, Teams, SharePoint)
- Experience with Active Directory/user administration
- Understanding of virtualisation concepts (VMware and/or Hyper-V)
- Excellent communication and customer service skills
- Ability to work in a fast-paced, project-driven environment
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Service Desk Analyst employer: Lucid Support Services Ltd
Contact Detail:
Lucid Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working as Service Desk Analysts. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance gigs that involve Amazon Connect or telephony systems. It’ll not only boost your CV but also give you real-world stories to share in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common issues like login failures and call routing errors. We recommend practising your responses to show you’re ready to tackle these challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and telephony systems. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Show Off Your Communication Skills: Since this role involves a lot of user interaction, make sure your written application reflects your strong communication skills. We appreciate clarity and professionalism, so keep it concise and to the point while still being friendly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Amazon Connect and telephony systems. Familiarity with these platforms will not only help you answer technical questions but also show that you're genuinely interested in the role.
✨Practice Problem-Solving
Prepare for common issues like login failures or call routing errors. Think through how you would diagnose these problems and be ready to discuss your thought process during the interview. This shows your analytical skills and readiness for the job.
✨Communication is Key
Since this role involves a lot of user interaction, practice articulating your thoughts clearly. You might be asked how you would update users about their incidents, so think about how to convey information effectively and empathetically.
✨Understand the Escalation Process
Familiarise yourself with the escalation procedures and how to document issues clearly. Be prepared to explain how you would escalate unresolved cases to higher-level support teams, as this demonstrates your understanding of the workflow.