At a Glance
- Tasks: Design and improve user-centred services in a dynamic public sector environment.
- Company: Join a forward-thinking organisation committed to transformation and inclusivity.
- Benefits: Competitive pay, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative Agile teams and a focus on continuous improvement await you.
- Why this job: Make a real difference by shaping services that impact people's lives.
- Qualifications: Experience in service design and strong stakeholder engagement skills required.
The predicted salary is between 40000 - 48000 € per year.
Location: Hybrid/UK Wide Hubs
Clearance: Active SC Clearance required - Transferable
Contract: Initial 6 months
Rate: £400pd inside IR35
Overview: We are seeking an experienced Service Designer to support a major transformation and service modernisation programme within a large-scale public sector environment. This role will focus on designing and improving end-to-end services that align operational processes, digital capabilities, and customer journeys to deliver efficient, user-centred outcomes. The successful candidate will work closely with cross-functional delivery teams, stakeholders, and operational areas to help shape future-state services aligned to long-term organisational transformation goals.
Key Responsibilities:
- Design and align end-to-end services across operational and digital delivery functions, ensuring seamless customer and business experiences.
- Create, maintain, and evolve current-state and future-state service blueprints, mapping both Front End customer journeys and Back End operational/system interactions.
- Identify opportunities for service improvement, optimisation, and operational efficiency across multiple delivery channels.
- Support fraud reduction initiatives by ensuring service designs minimise opportunities for fraudulent activity entering the system through digital and operational pathways.
- Collaborate closely with digital product teams, service modernisation teams, operational stakeholders, and customer experience functions to support aligned service delivery outcomes.
- Work across multidisciplinary Agile teams to ensure services are scalable, accessible, and aligned with organisational strategy and policy objectives.
- Facilitate workshops, stakeholder engagement sessions, and service mapping activities to gather requirements and drive collaborative design decisions.
- Act as a key conduit between Digital, Change, Service Delivery Optimisation, and Customer Experience teams, ensuring alignment across programmes and initiatives.
- Contribute to continuous service improvement initiatives, helping shape modern, user-focused services that support long-term transformation objectives.
- Support delivery teams in understanding service dependencies, pain points, risks, and opportunities across the wider service landscape.
Skills & Experience Required:
- Proven experience working as a Service Designer within large-scale digital transformation or service modernisation programmes.
- Strong experience creating service blueprints, journey maps, process flows, and end-to-end service designs.
- Experience aligning operational processes with digital product and service delivery models.
- Strong stakeholder management and facilitation skills, with the ability to engage both technical and non-technical audiences.
- Understanding of user-centred design principles and service design methodologies.
- Experience working within Agile multidisciplinary delivery teams.
Desirable Experience:
- Previous experience working within the UK Public Sector or highly regulated environments.
- Familiarity with fraud prevention considerations within service design.
- Understanding of accessibility, inclusivity, and customer experience best practices.
- Exposure to large-scale organisational transformation programmes.
If you are available and interested in this opportunity, please apply for further information. Please note that due to high volumes of applications we are unable to contact every applicant. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Service Designer employer: Lucid Support Services Ltd
At Lucid, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility while engaging in meaningful projects within the public sector, providing ample opportunities for professional growth and development. We are committed to diversity and inclusion, ensuring that every employee feels valued and empowered to contribute to our mission of delivering user-centred services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can showcase your experience with service blueprints and user-centred design principles. We want you to shine!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email expressing your continued interest can set you apart from other candidates and show your enthusiasm for the role.
✨Tip Number 4
Check out our website for the latest job openings and updates. Applying through us not only gives you access to exclusive roles but also keeps you in the loop about our company culture and values. Let’s get you that Service Designer position!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience with service blueprints and user-centred design principles, as these are key to what we’re looking for.
Showcase Your Experience:Don’t just list your previous roles; explain how your past experiences align with the responsibilities mentioned in the job description. We want to see how you’ve contributed to service improvement and transformation in your previous positions.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and achievements quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received properly and allows us to process it efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles and methodologies. Brush up on creating service blueprints and journey maps, as these will likely come up in your interview. Be ready to discuss your past experiences and how they align with the role.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully engaged with both technical and non-technical stakeholders. Highlight your facilitation skills and how you’ve led workshops or sessions to gather requirements. This will demonstrate your ability to bridge gaps between teams.
✨Understand the Public Sector Landscape
Familiarise yourself with the unique challenges and regulations of the public sector. If you have experience in this area, be sure to mention it. Understanding the context of service design within a large-scale public sector environment can set you apart.
✨Be Ready for Agile Discussions
Since the role involves working within Agile teams, be prepared to discuss your experience in Agile environments. Share specific examples of how you’ve contributed to Agile projects and how you’ve adapted to changing requirements while maintaining user-centred outcomes.
