At a Glance
- Tasks: Provide 2nd and 3rd line support, resolving IT issues efficiently.
- Company: Join a leading IT solutions provider with over 30 years of experience.
- Benefits: Enjoy a competitive salary, flexible shifts, and a dynamic work environment.
- Other info: Work in a secure, state-of-the-art facility in Sittingbourne, Kent.
- Why this job: Be part of a rapidly growing team, making a real impact in tech support.
- Qualifications: Experience in service desk roles and knowledge of Microsoft technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Job Title: Service Delivery Engineer - 24x7 Service Desk - Tier 3
Location: Sittingbourne, Kent
Hours: 12-hour shifts - 4 on 4 off (8 till 8 rota - Days/Nights)
Salary: £35k - £40k (plus benefits)
A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team at based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.
If you have excellent technical and communication skills, a can-do attitude and committed to delivering an outstanding service. Skilled in Server, Desktop, Active Directory and Networking we'd love to hear from you!
Established for over 30 years, the company's facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure twenty-five-acre campus in Kent. This particular client has a record of sustained growth and is currently experiencing further rapid expansion. Predominantly focused on Microsoft technologies, as well as being an industry-leading provider of Routers, Switches, Firewalls and Wireless Technologies, Printers, Desktops and Servers, Telephony and Connectivity services.
Your responsibilities:
- Supporting staff at all levels within our customers organisation
- You'll resolve all IT issues in an efficient and timely manner
- You're on hand to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
- You'll support with Network administration/troubleshooting
- You'll assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
- You'll act as the point of escalation for customers, resolving any problems swiftly and effectively.
Experience and knowledge:
- You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:
- Previous experience working in a service desk role, either with a service provider or within a corporate environment
- Microsoft Desktop & Office Systems
- Microsoft Server and Virtualisation Technologies
- Active Directory Security and Administration as well as Group Policy Object (GPO)
- Working knowledge of TCP/IP, DNS, DHCP
- Support of hardware, printers, desktops and Servers
- Email, Antivirus, Web-Filtering and Backup software
- Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching,
- Firewalls and Routers.
- Mobile devices/phones
Service Delivery Engineer in Sittingbourne employer: Lucid Support Services Ltd
Join our dynamic team as a Service Delivery Engineer in Sittingbourne, Kent, where we pride ourselves on fostering a collaborative and innovative work culture. With over 30 years of industry experience, we offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth within our state-of-the-art facilities. Our commitment to employee development and a supportive environment makes us an exceptional employer for those seeking a rewarding career in IT solutions.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer in Sittingbourne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lucid Support Services Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lucid Support Services Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lucid Support Services Ltd!
✨Direct Apply to Lucid Support Services Ltd
Let's not forget to apply directly through the Lucid Support Services Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Engineer in Sittingbourne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lucid Support Services Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lucid Support Services Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lucid Support Services Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
