Job Title: Senior Service Designer Contract Duration: 6 months (Initial) Day Rate: Negotiable depending on experience (Inside IR35) Location: Manchester, Leeds, Sheffield or Birmingham - Onsite 3 days a week Security Clearance: BPSS Required Interview Process: One-stage Microsoft Teams interview Role Overview: We are seeking an experienced Senior Service Designer to support a major digital transformation programme within Central Government. The successful candidate will lead the design and improvement of complex, user-centred digital services, ensuring solutions meet user needs, organisational objectives and government Service Standards. Working within multidisciplinary Agile teams, you will take ownership of end-to-end service design activities, identifying opportunities to simplify complex services, improve user experiences and deliver measurable outcomes for citizens and internal stakeholders. This role requires a strategic thinker with strong hands‑on service design expertise, excellent stakeholder management skills and a proven background in delivering user‑centred services within complex environments. Key Responsibilities: Lead the design and continuous improvement of end-to-end digital services across multiple channels, systems and touchpoints. Plan and deliver service design activities, including service mapping, user journey mapping, service blueprinting and systems thinking. Facilitate collaborative workshops with senior stakeholders, multidisciplinary teams and operational colleagues. Work closely with Product Managers, User Researchers, Business Analysts, Interaction Designers, Content Designers and technical teams to shape service outcomes. Translate user research, business objectives, policy requirements and operational constraints into practical, user-centred service solutions. Identify service pain points, dependencies, risks and opportunities for improvement across complex digital service ecosystems. Use qualitative and quantitative research, data and evidence to inform design decisions and strategic recommendations. Support services throughout Discovery, Alpha, Beta and Live delivery phases, ensuring alignment with the Government Service Standard. Produce high‑quality service design artefacts, documentation and recommendations to support delivery and senior stakeholder decision‑making. Champion user‑centred design principles, coaching and influencing teams to embed effective service design practices. Support strategic planning and prioritisation, adapting design approaches to changing requirements and programme objectives. Essential Skills
Senior Service Designer employer: Lucid Support Services Ltd
Bizerba is an excellent employer, offering a dynamic work environment in Derby where innovation meets tradition. With a strong commitment to employee growth and development, we provide comprehensive training opportunities and a supportive culture that values diversity and inclusion. Join us to be part of a team that not only focuses on high-quality testing but also fosters a rewarding career path in the engineering field.
Contact Details:
Lucid Support Services Ltd Recruitment Team
