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For Companies At a Glance
- Tasks: Provide 2nd and 3rd line IT support and manage infrastructure systems.
- Company: Join Lucid, a company that values honesty, integrity, and diverse perspectives.
- Benefits: Enjoy a hybrid work model and long-term contract stability.
- Why this job: Be part of a team focused on sustainability and best practices in IT operations.
- Qualifications: Strong IT support background with skills in Windows, Linux, and database management required.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 42000 - 84000 £ per year.
A long-term opportunity has arisen for our customer based in Suffolk. We’re looking for a seasoned IT professional with a diverse background covering 2nd/3rd line technical support across the entire IT infrastructure.
Core Responsibilities
- Provide 2nd and 3rd line support across IT infrastructure and systems.
- Install, configure, and maintain system software (OS, utilities, databases).
- Manage access controls and ensure compliance with IT security policies.
- Operate and monitor IT infrastructure to meet business and regulatory standards.
- Administer physical databases and ensure data availability and integrity.
- Plan, implement, and optimise storage solutions (SAN, NAS, DAS, backup, DR).
- Support network performance, troubleshooting, and user connectivity issues.
- Conduct root cause analysis and implement long-term solutions to prevent issues.
- Support sustainability and best practice initiatives across IT operations.
Key Technical Skills
- Strong background in IT support with experience across the full support lifecycle.
- Proficiency in Windows Server and desktop environments, including:
- Active Directory
- Group Policy
- PowerShell scripting
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Senior Information Technology Analyst employer: Lucid Support Services Ltd
Contact Detail:
Lucid Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Information Technology Analyst
✨Tip Number 1
Make sure to highlight your experience with 2nd and 3rd line support in your conversations. When networking or during interviews, share specific examples of how you've resolved complex IT issues, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarise yourself with the latest trends in IT infrastructure management. Being able to discuss current technologies and best practices, especially around storage solutions and disaster recovery, will show that you're proactive and knowledgeable in your field.
✨Tip Number 3
Prepare to discuss your experience with compliance and security policies. Given the emphasis on IT security in the job description, being able to articulate how you've managed access controls and ensured compliance will set you apart from other candidates.
✨Tip Number 4
If you have any certifications like ITIL Foundation, be ready to talk about how they've influenced your work. This can help reinforce your commitment to best practices and continuous improvement in IT operations.
We think you need these skills to ace Senior Information Technology Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd and 3rd line support, as well as your proficiency in Windows Server, Linux systems, and database administration. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the core responsibilities mentioned in the job description. Explain how your background aligns with their needs, particularly in areas like IT security compliance and troubleshooting.
Showcase Technical Skills: In your application, emphasise your technical skills such as Active Directory, PowerShell scripting, and storage solutions. Provide examples of how you've successfully implemented these skills in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Lucid Support Services Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Linux systems. Highlight specific projects where you installed, configured, or maintained system software, as this will demonstrate your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your troubleshooting skills. Prepare examples of past incidents where you conducted root cause analysis and implemented long-term solutions, showcasing your analytical thinking and problem-solving capabilities.
✨Understand IT Security Policies
Familiarise yourself with common IT security practices and compliance standards. Be ready to discuss how you've managed access controls and ensured compliance in previous roles, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions related to network performance and user connectivity issues. Think through how you would approach these situations, as it will reflect your ability to operate under pressure and your understanding of best practices in IT operations.
