Job Description IT Administrator Escalate more complex issues, unexpected device behaviour, or incidents outside of documented guidance to the Helpdesk for further investigation. Ensure accurate routing and handover of escalated tickets to maintain service quality and resolution times. Support users through telephony and digital support channels, ensuring a positive customer experience. Produce and maintain weekly performance and operational reporting for key stakeholders. Monitor support trends and identify recurring issues, risks, or improvement opportunities during the rollout. Collaborate with customer, service desk, and technical teams to ensure a seamless deployment experience. Previous Service Desk, Helpdesk, or First-Line Support experience. Strong attention to detail and ability to work effectively during large-scale technology deployments. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
IT Training Administrator in Nottingham employer: Lucid Support Services Ltd
Bizerba is an excellent employer, offering a dynamic work environment in Derby where innovation meets tradition. With a strong commitment to employee growth and development, we provide comprehensive training opportunities and a supportive culture that values diversity and inclusion. Join us to be part of a team that not only focuses on high-quality testing but also fosters a rewarding career path in the engineering field.
Contact Details:
Lucid Support Services Ltd Recruitment Team
