Senior IT Support Engineer - Engineering/Manufacturing
Location: Brixworth, Northamptonshire
Salary: £35,000 - £42,000 per annum DOE
An exciting and rare opportunity has arisen to join our client, a globally recognised engineering and technology organisation. Operating within a fast-paced, high-performance environment, they're looking for an experienced IT Support Engineer who enjoys solving complex technical issues and delivering an exceptional service to end users.
This role would suit someone who enjoys getting stuck into problems, working closely with users, and taking responsibility for issues through to resolution. You'll work across a broad Microsoft estate, supporting end users, infrastructure, cloud services and business-critical systems.
What you'll be doing
Providing 2nd line support with regular exposure to 3rd line issues
Supporting Microsoft 365, Azure and modern workplace technologies
Managing incidents, service requests and technical escalations
Troubleshooting Windows, networking, hardware and software issues
Supporting system upgrades, deployments and infrastructure projects
Working closely with internal teams and stakeholders across the business
Identifying opportunities to improve processes, reliability and user experience
Participating in occasional out-of-hours support when required
What we're looking for
Strong experience in a 2nd Line or Senior Support position
Excellent troubleshooting skills across Windows 10/11 environments
Experience supporting Microsoft 365, Entra ID/Azure AD and Intune
Active Directory and Group Policy administration
Solid networking knowledge including DNS, DHCP, TCP/IP and VLANs
Experience with desktop, laptop and mobile device support
Familiarity with ITSM platforms such as Jira or ServiceNow
Exposure to cloud and on-prem infrastructure environments
Strong communication skills and a proactive approach to problem solving
Nice to have
ITIL Foundation
CCNA or equivalent networking experience
Microsoft certifications
Experience supporting business-critical or high-availability environments
If you are available and interested in this oppo...
Senior IT Engineer - Engineering/Manufacturing in Northampton employer: Lucid Support Services Ltd
Bizerba is an excellent employer, offering a dynamic work environment in Derby where innovation meets tradition. With a strong commitment to employee growth and development, we provide comprehensive training opportunities and a supportive culture that values diversity and inclusion. Join us to be part of a team that not only focuses on high-quality testing but also fosters a rewarding career path in the engineering field.
Contact Details:
Lucid Support Services Ltd Recruitment Team
