At a Glance
- Tasks: Provide on-site IT support in a fast-paced manufacturing environment.
- Company: Lucid, a company that values diversity and inclusion.
- Benefits: Gain hands-on experience with competitive pay and a supportive team.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the crucial link in keeping production running smoothly at night.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Leicester (Onsite)
Contract Duration: 6 months (Initial)
Role Overview
We are looking for a Manufacturing Systems Analyst to provide on-site IT support within a production-critical environment, ensuring continuity across manufacturing and logistics operations. This role will act as the "boots on the ground" night shift presence, delivering a high-quality, responsive ("white glove") IT support service, owning incidents through to resolution and coordinating with wider IT and vendor teams where required.
Scope of Work
- On-site IT support across production lines and logistics systems
- Troubleshooting across end-user devices, networks, and plant systems
- Ownership of incidents through to resolution or coordinated escalation
- Acting as the single point of contact for shopfloor and plant operations during shift
- Coordination with application, infrastructure, and third-party support teams
- Support minor changes, deployments, and continuous improvement activities
- Operate in a production-critical environment where system downtime directly impacts output
Required Experience
- Proven experience in IT support within a manufacturing/factory/shop-floor environment
- Strong skills across PC/end-user support and troubleshooting
- Solid understanding of network fundamentals (LAN/WAN)
- Experience supporting production or manufacturing systems (MES/shop-floor systems)
- Ability to manage and own incidents end-to-end, including coordination with wider teams
- Comfortable working onsite in a shift-based/night environment
- Strong communication skills with the ability to engage both technical teams and operational staff
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Manufacturing Support Analyst employer: Lucid Support Services Ltd
At Lucid, we pride ourselves on being an exceptional employer, particularly for the Manufacturing Support Analyst role in Leicester. Our commitment to a supportive work culture fosters employee growth and development, while our focus on diversity and inclusion ensures that every voice is valued. With a strong emphasis on providing high-quality IT support in a dynamic manufacturing environment, we offer unique opportunities for professional advancement and the chance to make a meaningful impact on our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing Support Analyst
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to manufacturing and IT support. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Prepare for those interviews by practising common questions specific to IT support in manufacturing. Think about scenarios where you've solved problems on the shop floor and be ready to share those stories. We want to hear how you’ve made a difference!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows that you’re genuinely interested in joining their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Manufacturing Support Analyst role. We love seeing applications directly from our site, and it helps us keep track of all the amazing talent out there!
We think you need these skills to ace Manufacturing Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Manufacturing Systems Analyst role. Highlight your IT support experience in manufacturing environments and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with troubleshooting and incident management.
Showcase Your Communication Skills:Since this role involves engaging with both technical teams and operational staff, make sure to highlight your strong communication skills in your application. We love candidates who can bridge the gap between tech and operations!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills, especially in a manufacturing context. Be ready to discuss your experience with end-user devices, networks, and production systems. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully troubleshot issues in a production-critical environment. Highlight how you owned incidents from start to finish and coordinated with other teams to resolve them. This will demonstrate your ability to handle pressure.
✨Communicate Clearly and Confidently
Since you'll be the go-to person for shopfloor operations, practice explaining technical concepts in simple terms. Think about how you can engage both technical teams and operational staff effectively. Good communication is key!
✨Emphasise Your Adaptability
Working night shifts can be challenging, so be prepared to discuss your flexibility and willingness to adapt to different situations. Share any previous experiences that showcase your ability to thrive in dynamic environments, especially in IT support roles.
