At a Glance
- Tasks: Provide on-site IT support in a fast-paced manufacturing environment.
- Company: Join a diverse team at Lucid, committed to innovation and inclusion.
- Benefits: Gain valuable experience with competitive pay and a supportive work culture.
- Other info: Night shift role with opportunities for growth in a dynamic setting.
- Why this job: Be the go-to tech hero, solving real problems and making an impact.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Leicester (Onsite)
Contract Duration: 6 months (Initial)
Role Overview:
We are looking for a Manufacturing Systems Analyst to provide on-site IT support within a production-critical environment, ensuring continuity across manufacturing and logistics operations. This role will act as the "boots on the ground" night shift presence, delivering a high-quality, responsive ("white glove") IT support service, owning incidents through to resolution and coordinating with wider IT and vendor teams where required.
Scope of Work:
- On-site IT support across production lines and logistics systems
- Troubleshooting across end-user devices, networks, and plant systems
- Ownership of incidents through to resolution or coordinated escalation
- Acting as the single point of contact for shopfloor and plant operations during shift
- Coordination with application, infrastructure, and third-party support teams
- Support minor changes, deployments, and continuous improvement activities
- Operate in a production-critical environment where system downtime directly impacts output
Required Experience:
- Proven experience in IT support within a manufacturing/factory/shop-floor environment
- Strong skills across PC/end-user support and troubleshooting
- Solid understanding of network fundamentals (LAN/WAN)
- Experience supporting production or manufacturing systems (MES/shop-floor systems)
- Ability to manage and own incidents end-to-end, including coordination with wider teams
- Comfortable working onsite in a shift-based/night environment
- Strong communication skills with the ability to engage both technical teams and operational staff
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Manufacturing Support Analyst in Leicester employer: Lucid Support Services Ltd
At Lucid, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Leicester where innovation meets collaboration. Our night shift Manufacturing Support Analysts play a crucial role in ensuring seamless operations, supported by a culture that values diversity and fosters professional growth through continuous learning opportunities. With a commitment to employee well-being and a focus on integrity and pragmatism, we provide a rewarding workplace for those seeking meaningful contributions in the manufacturing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Manufacturing Support Analyst in Leicester
✨Tip Number 1
Network like a pro! Reach out to folks in the manufacturing and IT sectors on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to IT support in manufacturing. Think about scenarios where you’ve solved problems or improved processes. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, and tailor your approach to show why you’re a perfect fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the role!
We think you need these skills to ace Manufacturing Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Manufacturing Support Analyst role. Highlight your relevant IT support experience, especially in manufacturing environments, and showcase your troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to manage incidents and work in a production-critical environment. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills:Strong communication is key in this role. In your application, give examples of how you've effectively engaged with both technical teams and operational staff in the past. We want to see that you can bridge the gap between tech and operations seamlessly!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your IT support skills, especially in a manufacturing context. Familiarise yourself with common production systems and troubleshooting techniques, as you'll need to demonstrate your ability to handle incidents effectively during the interview.
✨Showcase Your Communication Skills
Since this role involves liaising with both technical teams and shop floor staff, practice explaining complex IT concepts in simple terms. Be ready to share examples of how you've successfully communicated in past roles, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a system outage or coordinating with multiple teams. Think through your past experiences and be ready to discuss how you managed incidents from start to finish.
✨Demonstrate Your Adaptability
Working night shifts in a production-critical environment can be challenging. Be prepared to talk about how you've adapted to changing circumstances in previous roles, and highlight your ability to stay calm and effective under pressure.
