At a Glance
- Tasks: Solve technical problems and improve the IT environment while supporting users.
- Company: Lucid, a diverse and inclusive tech company in Seven Oaks.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on innovation and improvement.
- Why this job: Make a real impact by enhancing IT services and driving efficiency.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
Senior IT Engineer
Location
Seven Oaks, Kent
Contract Duration
- 6 Months+
- Clearance : EDBS Check Ideal
Role Overview
We're looking for an experienced, hands-on Senior IT Engineer who enjoys solving technical problems whilst improving the overall IT environment.
You'll be equally comfortable supporting users, acting as a senior escalation point, and taking ownership of initiatives that improve the service, driving KPI’s, SLA’s and internal documentation.
What We're Looking For
- Providing Senior 2nd Line support, confidently acting as an escalation point for complex technical issues and supporting into 3rd Line where required.
- Administering Microsoft 365, Active Directory, Windows Server and Intune, with exposure to Microsoft Entra ID considered advantageous.
- Troubleshooting and supporting networking infrastructure, including switching, VLANs and wireless connectivity.
- Working closely with third-party suppliers to coordinate escalations, manage incidents and ensure timely resolution.
- Building and maintaining technical documentation, knowledge bases and support procedures to improve consistency and knowledge sharing.
- Supporting the implementation or continual improvement of helpdesk processes, ticket management and service delivery.
- Identifying opportunities to improve infrastructure, processes and operational efficiency while maintaining a hands-on approach to day-to-day support.
- Demonstrating excellent troubleshooting, analytical and problem-solving skills, with the ability to take ownership of issues through to resolution.
- Communicating confidently with both technical and non-technical stakeholders, providing an excellent customer experience and building strong working relationships.
- Bringing a proactive, organised and collaborative approach, with a genuine desire to improve the IT environment and support the wider team.
If you are available and interested in this opportunity, please apply for further information.
Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Senior IT Engineer in Kent employer: Lucid Support Services Ltd
At Lucid, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our remote-first approach allows for flexibility while still providing opportunities for professional growth through diverse project engagements, particularly in the infrastructure and engineering sectors. With a commitment to diversity and inclusion, we ensure that every team member feels valued and empowered to contribute their unique perspectives.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Kent
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Lucid Support Services Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior IT Engineer in Kent
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Lucid Support Services Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Lucid Support Services Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Lucid Support Services Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Lucid Support Services Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Lucid Support Services Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Lucid Support Services Ltd.
