At a Glance
- Tasks: Lead service delivery in a dynamic environment and manage stakeholder relationships.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Competitive contract rate, hybrid working, and the chance to make a real impact.
- Other info: Opportunity for professional growth in a challenging yet rewarding role.
- Why this job: Be the driving force behind service improvements and customer satisfaction.
- Qualifications: Experience in service delivery management and strong stakeholder management skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: Bedfordshire, Hybrid
Duration: 3 month initial contract
Rate: £400-£450 Inside IR35
Role Overview: We are seeking an experienced Service Delivery Manager to join on a short-term contract to stabilise and lead service delivery within a complex and demanding environment. This role requires a confident, “hands-on” professional who can quickly build credibility, take ownership of service performance, and confidently manage challenging stakeholders. You will act as the senior point of accountability for day-to-day service delivery, ensuring commitments are met, customer confidence is restored and maintained, and service improvements are actively driven. This is a critical role requiring resilience, strong stakeholder management, and proven experience operating in high-pressure delivery environments.
Essential Requirements:
- Proven track record as a Service Delivery Manager in complex and high-demand environments
- Strong experience managing challenging stakeholders and handling escalations with professionalism and diplomacy
- Demonstrated ownership of end-to-end service delivery, including SLAs, KPIs, and customer satisfaction metrics
- Ability to build and maintain strong working relationships, acting as the primary point of contact for service-related matters
- Experience leading regular service reviews, driving performance discussions, and identifying improvement opportunities
- Skilled in managing contract lifecycle activities, including change control and governance
- Experience analysing service performance data and implementing corrective actions and service improvements
- Proven ability to collaborate with cross-functional teams to resolve service issues and mitigate operational risks
- Experience in major incident support, including working alongside Service Desk functions
- Ability to manage risk, lead issue resolution sessions, and document lessons learned
- Confident in driving continual service improvement initiatives and embedding best practice processes
- Resilient, pragmatic, and able to operate effectively in a difficult or pressurised environment
Desirable requirements:
- ITIL certification (or working towards)
- Experience running Change Advisory Boards (CABs)
- Understanding of Networking and Infrastructure Services
- Exposure to technical service environments, with an understanding of infrastructure or networking services
- Experience improving technical resolution capabilities within delivery teams
- Proven background in driving margin improvement and service efficiency programmes
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Delivery Manager
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We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Lucid Support Services Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Lucid Support Services Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Lucid Support Services Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Lucid Support Services Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Lucid Support Services Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Lucid Support Services Ltd.
