At a Glance
- Tasks: Lead delivery of infrastructure services and build strong client relationships.
- Company: Global IT services leader focused on innovation and collaboration.
- Benefits: Competitive pay, professional growth, and a supportive work culture.
- Other info: On-site role in Hampshire with opportunities for career advancement.
- Why this job: Make a real impact in a high-profile environment while driving operational excellence.
- Qualifications: Experience in technical account management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Hampshire (on-site)
Security Clearance: DV Cleared (essential)
IR35 Status: Inside IR35
Contract Duration: 3 months
Our client is a leading global IT services company, helping organisations modernise systems, optimise data architectures, and drive innovation across complex, mission-critical environments. They are committed to delivering excellence for our customers while fostering a culture of inclusion, collaboration, and continuous development.
The Role
The Technical Account Manager (TAM) plays a pivotal role in overseeing the end-to-end delivery of infrastructure services for key clients within a secure, high-profile environment. This is a site-based position located in the Hampshire area, working closely with defence/public sector customers. This role requires a confident and accountable leader who can combine deep technical expertise with strong delivery management. You will lead cross-functional teams, drive operational excellence through automation and analytics, and act as a trusted advisor to clients - ensuring consistent delivery of high-quality outcomes and long-term value.
Key Responsibilities
- Client Engagement
- Build and maintain trusted advisor relationships with senior client stakeholders
- Understand client strategic objectives and translate them into delivery outcomes
- Act as the primary escalation point for complex service or delivery challenges
- Operational Excellence
- Identify opportunities to enhance delivery efficiency through automation, innovation, and data-driven insights
- Proactively address service issues and implement sustainable solutions
- Champion best practices, lean methodologies, and modern technologies
- Commercial & Strategic Impact
- Support revenue growth through service expansion and capability development
- Manage budgets, forecasting, and financial performance of the account
- Balance short-term delivery priorities with long-term strategic account growth
Required Skills & Experience
- Proven experience in technical account management within large, complex client environments
- Strong technical background across infrastructure or managed services
- Demonstrated ability to build executive-level client relationships and act as a trusted advisor
- Strong financial acumen, including budget ownership and forecasting
- Experience reporting to and influencing senior internal and external stakeholders
- Track record of driving operational excellence, innovation, and continuous improvement
- Excellent communication, stakeholder management, and problem-solving skills
Security & Location Requirements
This role is site-based in the Hampshire area. Candidates must hold current DV (Developed Vetting) clearance due to customer requirements.
Technical Account Manager in Hampshire employer: Lucid Support Services Ltd
As a leading global IT services company, we pride ourselves on being an excellent employer that values inclusion, collaboration, and continuous development. Our Hampshire location offers a dynamic work environment where Technical Account Managers can thrive, supported by opportunities for professional growth and the chance to engage with high-profile clients in the defence and public sectors. Join us to be part of a team that champions innovation and operational excellence while delivering meaningful outcomes for our customers.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how your skills as a Technical Account Manager can help them overcome these. This will show you're genuinely interested and ready to add value.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your technical expertise and your ability to build relationships with clients. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to showcase your skills and connect with us directly. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Technical Account Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Technical Account Manager role. Highlight your experience in technical account management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built client relationships and driven operational excellence in the past. We love a good story!
Show Off Your Technical Skills:Since this role requires a strong technical background, don’t hold back! Mention any relevant technologies or methodologies you’ve worked with. We’re looking for someone who can confidently navigate complex environments, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Tech Inside Out
As a Technical Account Manager, you need to showcase your deep technical expertise. Brush up on the latest trends in infrastructure and managed services. Be ready to discuss specific technologies and how they can drive operational excellence for clients.
✨Build Rapport with Clients
Demonstrate your ability to build trusted relationships with senior stakeholders. Prepare examples of how you've successfully engaged with clients in the past, focusing on understanding their strategic objectives and translating them into successful delivery outcomes.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss complex service or delivery challenges you've faced. Highlight your approach to identifying issues and implementing sustainable solutions, as well as any best practices or methodologies you've championed.
✨Financial Acumen is Key
Since managing budgets and forecasting is crucial for this role, come equipped with examples of how you've handled financial performance in previous positions. Discuss how you balanced short-term priorities with long-term growth strategies to support revenue expansion.
