At a Glance
- Tasks: Support customers with hardware and software maintenance while ensuring top-notch service delivery.
- Company: Join a dynamic team at Lucid, known for exceptional IT support.
- Benefits: Enjoy 23 days annual leave, life assurance, and ongoing training opportunities.
- Other info: Flexible working hours with opportunities to grow in a supportive environment.
- Why this job: Make a real impact by solving IT issues and enhancing customer experiences.
- Qualifications: Experience in field support and strong knowledge of Microsoft systems required.
The predicted salary is between 40500 - 49500 £ per year.
Job Description
- Field Services Engineer Technician
- Full Time, Permanent
We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and software maintenance calls and implementation requests within the required Service Level Agreement.
Providing both planned and unplanned backfill for Site Engineers, attending scheduled Customer Tech Bars (Surgeries), and provide customer business as normal support.
To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent on customer sites.
There will also be occasions where the requirement will be outside normal travel where hotels will be provided.
Key Responsibilities
- Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
- Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
- Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
- Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
- Be proactive and ensure that regular status updates are provided to open tickets.
- Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
- Investigate and resolve common desktop issues in order to ensure business continuity.
- Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
- Support others in the team in the achievement of their objectives.
Skills & Experience
Essential
- Previous experience in a Field Support role.
- Strong knowledge of Microsoft Windows operating systems.
- Experience supporting Microsoft 365 applications.
- Excellent troubleshooting and diagnostic skills.
- Strong verbal and written communication skills.
- Ability to manage and prioritise multiple workloads effectively.
- Customer-focused approach with a commitment to service excellence.
- Excellent communication skills (written and verbal)
- Keen attention to detail.
- Organised and able to prioritise workloads and workflows.
- Approachable and demonstrate outstanding customer service skills.
- Self-starter who can help to formulate tactical plans to achieve department strategy.
Desirable
- Experience working within a complex enterprise IT environment.
- Understanding of ITIL principles and best practices.
- Experience supporting multi-vendor hardware and software environments.
- Experience handling escalations and resolving complex user issues.
What We Offer
- 23 days annual leave plus public holidays
- Life assurance benefit
- Ongoing training and professional development opportunities
- Supportive team environment
- Opportunity to work across a variety of enterprise IT environments
Apply today to join a team dedicated to delivering exceptional IT support and outstanding customer service across critical business locations throughout the UK.
If you are available and interested in this opportunity, please apply for further information.
Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Field Services Engineer- Glasgow employer: Lucid Support Services Ltd
Bizerba is an excellent employer, offering a dynamic work environment in Derby where innovation meets tradition. With a strong commitment to employee growth and development, we provide comprehensive training opportunities and a supportive culture that values diversity and inclusion. Join us to be part of a team that not only focuses on high-quality testing but also fosters a rewarding career path in the engineering field.
Contact Details:
Lucid Support Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer- Glasgow
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Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Lucid Support Services Ltd as a field sales pro!
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Research potential competitors for Lucid Support Services Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
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We think you need these skills to ace Field Services Engineer- Glasgow
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Lucid Support Services Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Lucid Support Services Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Lucid Support Services Ltd.
How to prepare for a job interview at Lucid Support Services Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Lucid Support Services Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Lucid Support Services Ltd but also helps you get a feel for whether you’d thrive in that environment.
