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For Companies At a Glance
- Tasks: Provide IT support, manage incidents, and ensure smooth supply chain operations.
- Company: Join a leading tech firm in Hursley with a focus on innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a skilled team and make a real difference in tech support.
- Qualifications: SC clearance and strong technical skills required.
- Other info: Enjoy a dynamic work environment with a 4-on, 4-off shift pattern.
The predicted salary is between 50000 - 70000 £ per year.
IT Support Technician SC Cleared based in Hursley, Hampshire. 4-year contract ending 31/03/2030. £325.00pd (Inside IR35). This plays a crucial role in maintaining the smooth operation of our supply chain processes. The position requires a detail-oriented individual who can handle various tasks related to inventory management, equipment maintenance, and quality control. The ideal candidate should have strong technical skills, excellent problem-solving abilities, and a solid understanding of supply chain principles.
Important Notice: This role is a 12-hour shift pattern, 7am-7pm and 7pm-7am. The pattern will be 4 days on, and 4 days off. This role is on-site at Hursley.
Required Skills:
- Clearance of SC and NPPV3 or are eligible for it.
- To handle incoming technical support incidents, requests and changes.
- Management of personal call queue, ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams, Development, Projects, etc.).
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
Duty Technician employer: Lucid Support Services Ltd
Contact Detail:
Lucid Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to IT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Technician role. Highlight your technical skills and experience in IT support, especially anything related to supply chain processes. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your problem-solving abilities and any relevant experience with inventory management or equipment maintenance. We love a good story!
Show Off Your Communication Skills: Since this role involves maintaining customer communication, make sure to showcase your communication skills in your application. Whether it's through your CV or cover letter, let us know how you keep customers updated and satisfied.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills before the interview. Be ready to discuss everything from simple password resets to complex server queries. Familiarise yourself with common issues and solutions in IT support, as well as any specific tools or software mentioned in the job description.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you resolved issues quickly or improved processes. This will demonstrate your ability to think on your feet and handle the demands of a fast-paced environment.
✨Communicate Like a Pro
Since customer service is key in this role, practice how you would explain technical concepts to non-technical users. During the interview, focus on clear communication and maintaining a friendly tone. This will show that you can keep customers informed and engaged.
✨Understand the Shift Pattern
Be prepared to discuss your availability for the 12-hour shift pattern. Show that you understand the commitment involved and express your willingness to adapt to the schedule. This will reassure the interviewer that you're ready for the demands of the role.
