Desktop Support Specialist

Working Pattern: Full Time, Monday to Friday

Overview

We are seeking 6 Hardware Install Engineer’s to support a large-scale end-user device Install project. The successful candidates will be responsible for the installation and replacement of end-user devices across the estate, working as part of a dedicated project team. This is a hands‑on Install role requiring strong customer service skills, attention to detail, and previous experience supporting desktop rollout or refresh projects.

Key Responsibilities

• Deploy and replace end-user devices across multiple departments.
• Carry out hardware installations, device swaps, and desk-side support activities.
• Disconnect, reconnect, and test user equipment and peripherals.
• Provide first-line support and basic troubleshooting during deployments.
• Ensure all devices are configured and deployed in line with project requirements.
• Accurately update deployment records and asset tracking documentation.
• Escalate any technical issues to the appropriate support teams.
• Support the collection and management of legacy equipment.
• Deliver excellent customer service while working directly with end users.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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