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For Companies At a Glance
- Tasks: Support COINS ERP users, troubleshoot issues, and assist with system upgrades.
- Company: Join Lucid, a company that values honesty, integrity, and diverse perspectives.
- Benefits: Enjoy a hybrid work model and opportunities for professional growth.
- Why this job: Be part of exciting projects that enhance business applications and make a real impact.
- Qualifications: Experience with COINS ERP, SQL, and strong Excel skills are essential.
- Other info: Diversity and inclusion are at our core; we welcome all qualified applicants.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Application Support Analyst with in-depth knowledge of COINS ERP software. The successful candidate will play a key role across multiple projects covering integration, support, maintenance, and enhancing the COINS application across the business.
Key Responsibilities:
- Provide day-to-day application support for COINS users across various departments.
- Support data migration, integration, and reporting efforts using COINS functionality.
- Troubleshoot and resolve technical issues or escalate as needed.
- Assist with upgrades, implementations, and system configurations.
- Advanced Microsoft Excel skills, including formulas, pivot tables, and analysis tools.
- Proven ability to support business applications and end-users effectively.
- Liaise with vendors and internal IT teams to ensure optimal system performance.
- Create and maintain documentation, including user guides and standard operating procedures.
- Conduct user training sessions and deliver system-related workshops.
- Participate in projects aimed at improving or extending system capabilities.
- Experience with SQL or other reporting/data tools.
- Background in IT support or systems implementation is ideal.
- Knowledge and experience of CVR (Cost Value Reconciliation) processes ideal.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Coins ERP Support Engineer employer: Lucid Support Services Ltd
Contact Detail:
Lucid Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coins ERP Support Engineer
✨Tip Number 1
Familiarise yourself with COINS ERP software before applying. Understanding its functionalities and common issues will help you stand out during interviews, as you'll be able to discuss specific scenarios where you've successfully supported or enhanced the application.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially advanced features like pivot tables and formulas. Being able to demonstrate your proficiency in Excel during discussions can significantly boost your chances, as it's a key requirement for the role.
✨Tip Number 3
Prepare to discuss your experience with SQL or other reporting tools. Having concrete examples of how you've used these tools to support data migration or integration efforts will show that you're ready to hit the ground running.
✨Tip Number 4
Think about how you can showcase your ability to conduct user training sessions. Be ready to share any past experiences where you've successfully trained users or created documentation, as this is a vital part of the role.
We think you need these skills to ace Coins ERP Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Support Analyst for COINS ERP. Familiarise yourself with the key skills required, such as advanced Microsoft Excel capabilities and experience with SQL.
Tailor Your CV: Customise your CV to highlight relevant experience in application support, particularly with COINS ERP or similar systems. Emphasise your troubleshooting skills and any previous roles where you've supported business applications.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your understanding of COINS ERP. Mention specific projects or experiences that demonstrate your ability to enhance application performance and support users effectively.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at Lucid Support Services Ltd
✨Showcase Your COINS ERP Knowledge
Make sure to brush up on your understanding of COINS ERP software. Be prepared to discuss specific functionalities and how you've used them in past roles, as this will demonstrate your expertise and relevance for the position.
✨Highlight Your Technical Troubleshooting Skills
During the interview, be ready to share examples of how you've resolved technical issues in previous jobs. This could include discussing your approach to troubleshooting and any tools or methods you used to find solutions.
✨Demonstrate Your Excel Proficiency
Since advanced Microsoft Excel skills are crucial for this role, consider preparing a few examples of how you've used Excel in your work. Discussing your experience with formulas, pivot tables, and data analysis will show that you're well-equipped for the tasks at hand.
✨Prepare for User Training Scenarios
Think about how you would conduct user training sessions or workshops. Be ready to explain your approach to teaching others about the COINS application, as this is an important aspect of the role and shows your ability to communicate effectively.