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- Tasks: Deliver and roll out modern digital telephony solutions, focusing on Microsoft Teams Telephony.
- Company: Join a forward-thinking company that values diversity and innovation.
- Benefits: Competitive pay, inclusive culture, and opportunities for professional growth.
- Other info: Fast-paced environment with potential for network-related tasks.
- Why this job: Be part of a digital transformation and make a real impact in telephony solutions.
- Qualifications: Experience with telephony rollouts and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Telephony Engineer with hands-on experience delivering and rolling out modern digital telephony solutions, ideally Microsoft Teams Telephony. This role will focus on replacing legacy telephony platforms as part of an analogue-to-digital migration, supporting both technical delivery and end-user transition in a fast-paced environment.
Key Responsibilities:
- Proven experience delivering telephony solution rollouts, ideally Microsoft Teams Telephony (Direct Routing and/or Operator Connect)
- Hands-on experience supporting or migrating from legacy/analogue telephony systems to digital platforms
- Strong understanding of voice architecture, call flows, SBCs, numbering plans, and voice routing
- Experience configuring and supporting Microsoft Teams calling features, including users, policies, auto attendants, and call queues
- Ability to support telephony projects end-to-end, from planning and configuration through to go-live support and issue resolution
- Strong troubleshooting capability across voice and connectivity issues, including call quality, latency, jitter, and packet loss
- Experience working with stakeholders to ensure minimal service disruption during telephony migrations
- Exposure to network infrastructure (e.g. HPE, Juniper Mist) is desirable, supporting voice traffic where required
- Methodical approach to problem-solving with clear documentation and handover practice
If you're available and interested, then please apply for full details. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Telephony Engineer in Aberdeen employer: Lucid Support Services Ltd
Contact Detail:
Lucid Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Engineer in Aberdeen
✨Tip Number 1
Network with industry professionals! Reach out to your connections on LinkedIn or join relevant groups. Engaging with others in the telephony space can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your skills! Create a portfolio or a project that highlights your experience with Microsoft Teams Telephony and analogue-to-digital migrations. This can really set you apart during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've resolved voice quality issues or managed telephony migrations successfully.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to make a difference in the telephony world.
We think you need these skills to ace Telephony Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with digital telephony solutions, especially Microsoft Teams Telephony. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Telephony Engineer role. Share specific examples of your past projects and how they relate to the responsibilities listed in the job description.
Showcase Your Problem-Solving Skills: Since troubleshooting is key in this role, make sure to mention any relevant experiences where you’ve successfully resolved voice and connectivity issues. We love seeing a methodical approach to problem-solving!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Lucid Support Services Ltd
✨Know Your Telephony Stuff
Make sure you brush up on your knowledge of digital telephony solutions, especially Microsoft Teams Telephony. Be ready to discuss your hands-on experience with legacy systems and how you've successfully migrated them to modern platforms.
✨Showcase Your Troubleshooting Skills
Prepare to talk about specific instances where you've resolved voice and connectivity issues. Highlight your understanding of call quality, latency, and packet loss, and be ready to explain your methodical approach to problem-solving.
✨Engage with Stakeholders
Demonstrate your ability to work with various stakeholders during telephony migrations. Share examples of how you've ensured minimal service disruption and maintained clear communication throughout the process.
✨Document Everything
Emphasise your commitment to clear documentation and handover practices. Discuss how this has helped in previous projects, ensuring that everyone is on the same page and that transitions are smooth.