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- Tasks: Provide 2nd line support for Windows, M365, and Apple devices.
- Company: Join Lucid, a company that values honesty, integrity, and diversity.
- Benefits: Enjoy a short-term contract with the chance to enhance your tech skills.
- Why this job: Perfect for tech enthusiasts wanting hands-on experience in a supportive environment.
- Qualifications: Experience with Windows, M365, and Apple systems is essential.
- Other info: This role is fully onsite and requires excellent customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role is fully onsite and will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions.
Role Responsibilities:
- 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc.
- Support Apple macOS & iOS devices, ensuring seamless integration.
- MDM Administration, Device management and stock control.
- Experience supporting desktop virtualisation technologies (e.g., Hyper-V, VMware).
- Desktop troubleshooting.
- Updating the Asset Management system.
- Management of Customer Endpoint protection.
- Understanding of networking fundamentals TCP/IP, DNS, DHCP.
- Experience in supporting Apple MacOS / iOS and MS Windows.
- Familiarity with an ITSM tool.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
2nd Line Support Engineer (, , United Kingdom) employer: Lucid Support Services Ltd
Contact Detail:
Lucid Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer (, , United Kingdom)
✨Tip Number 1
Make sure you brush up on your customer service skills. As a 2nd Line Support Engineer, you'll be interacting with users regularly, so demonstrating your ability to communicate effectively and empathetically can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, M365, and Apple devices. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared for the role.
✨Tip Number 3
Highlight any experience you have with desktop virtualisation technologies like Hyper-V or VMware. If you can share specific examples of how you've used these tools to solve problems, it will demonstrate your technical expertise and problem-solving abilities.
✨Tip Number 4
Network with professionals in the field or join relevant online forums. Engaging with others who work in 2nd line support can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace 2nd Line Support Engineer (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, M365, AD, Azure, and any other relevant technologies mentioned in the job description. Use specific examples to demonstrate your skills in 2nd line support.
Craft a Strong Cover Letter: In your cover letter, emphasise your customer service skills and your ability to support both Microsoft and Apple devices. Mention your familiarity with desktop virtualisation technologies and ITSM tools to show you meet the role's requirements.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided 2nd line support. Include any experience with MDM administration, device management, and troubleshooting to align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Lucid Support Services Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, M365, and Azure during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues, as this will demonstrate your capability as a 2nd Line Support Engineer.
✨Demonstrate Customer Service Excellence
Since impeccable customer service skills are crucial for this role, think of examples where you've gone above and beyond to assist users. Practising how you communicate complex technical information in a simple way can also be beneficial.
✨Familiarise Yourself with Desktop Virtualisation
Brush up on your knowledge of desktop virtualisation technologies like Hyper-V and VMware. Be ready to explain how you've used these technologies in past roles, as this will show your understanding of the tools relevant to the position.
✨Understand Networking Fundamentals
Review the basics of networking, including TCP/IP, DNS, and DHCP. Being able to discuss these concepts confidently will demonstrate your well-rounded IT knowledge and ability to troubleshoot network-related issues.
