Senior Account Director

A Senior Account Director at Lucid is responsible for overseeing the progress of their team, engaging with clients and offering senior expertise across the business.

FULL TIME Location: Our offices are in London, Macclesfield and Manchester. We are open to applications from all over the UK as we have remote and flexible hybrid working policies.

About Lucid Group: Lucid is a global healthcare communications partner built around a unique, integrated model: fusing scientific, behavioural, commercial and strategic expertise to unlock belief and drive confident action. We work across the asset lifecycle and around the world, with therapeutic depth that spans specialties and an integrated, agile way of working that brings clarity, cohesion and momentum to every moment that matters.

This position is aligned to one of our four divisions:

• Lucid Global works with global brand teams at big and mid‑tier pharmaceuticals and biotech clients to deliver powerful medical communications solutions across the asset lifecycle.
• Lucid Consulting brings depth of expertise in the research, development and commercialisation of solutions across therapeutic areas and modalities by streamlining product development, building operational capabilities, innovating, and supporting execution to create value for patients, clients and shareholders.
• US MedComms works with both US and Global brand teams to create powerful medical communications solutions for early lifecycle assets.
• US Marketing works with clients across the Rx, Medical Device, OTC and Consumer Device categories to deliver compelling communications and promotional solutions to Healthcare Professionals for in‑market assets.

About The Role: The Senior Account Director (SAD) is a senior strategic leader who takes full ownership of client partnerships, account growth, and team performance. They translate client strategy into an actionable, future‑focused account plan; guide their teams to deliver excellence; and act as a trusted advisor capable of shaping strategic conversations and influencing high‑stakes decisions. The SAD demonstrates strong commercial judgment, anticipates client and market needs, and drives both revenue growth and operational excellence. They model Lucid’s values and leadership behaviours, fostering an inclusive, accountable, and high‑performing environment where people can grow.

Client partnership:

• Serve as the senior strategic partner and trusted advisor, building long‑term, resilient client relationships grounded in insight, alignment, and proactive support.
• Communicate a compelling vision for accounts, ensuring clients feel confident in your recommendations and Lucid’s ability to deliver.
• Anticipate client, market, and organisational shifts, adapting strategies to stay ahead and create long‑term value.
• Influence client stakeholders with clarity and conviction, providing counsel on complex decision‑making and risk‑aware choices.

Delivery excellence:

• Lead multiple programmes and workstreams, ensuring high‑quality, strategically aligned outputs delivered on time and on budget.
• Collaborate with the project management function to establish optimal ways of working to reduce friction, improve efficiency, and elevate client experience.
• Facilitate project reviews to recognise excellence and identify growth opportunities for future work.
• Apply root‑cause thinking to assess issues, resolve them quickly, and implement preventive improvements.

Strategic leadership:

• Translate brand and portfolio strategy into insight‑driven account plans that guide team focus and client impact.
• Shape narratives and programme designs grounded in scientific, behavioural, and commercial understanding.
• Champion continuous innovation, leading the development of forward‑thinking solutions, content, and engagement approaches.
• Use data literacy to guide strategic recommendations, helping clients draw meaningful insights from evidence.

New business & growth:

• Drive organic growth by identifying opportunities, expanding partnerships, and strategically positioning Lucid capabilities.
• Lead pitch development and delivery, mobilising cross‑functional teams to produce compelling, insight‑led proposals.
• Build strong networks within and beyond the client organisation to influence decisions and secure new opportunities.

Financial leadership:

• Lead the financial management of accounts, ensuring accuracy of forecasting, strong margin performance, and robust revenue delivery.
• Apply sound commercial decision‑making to balance risk for both the client and Lucid.
• Drive accountability across teams to ensure financial targets are met and value is delivered.

Team leadership & people development:

• Lead a cross‑functional team to drive excellence and best‑practice ways of working.
• Mentor and coach team members, creating conditions for autonomy, accountability, and professional growth.
• Role‑model behaviours that foster equity, inclusion, psychological safety, and active listening.
• Provide constructive feedback that builds confidence, capability, and performance.
• Set standards for excellence and align teams around strategic objectives, clear priorities, and effective time management.
• Lead through change with empathy, resilience, and transparency.
• Being an ambassador of excellence in client service.
• Setting standards for the team.
• Ensuring that we exceed all clients’ expectations.

What We’re Looking For:

Essential skills:

• Experience within the medcomms/healthcare industry.
• Extensive experience within an account management, partnership focused role.
• Experience in delivering presentations.
• Experienced in coaching, mentoring or managing others.
• Experience driving and leading teams.
• Experience working in a fast‑paced environment.
• Experience in creating innovative strategic programs for clients and big picture thinking.
• Experience in building and maintaining strong client partnerships.
• Experience problem solving and providing solutions.

Desirable skills:

• Demonstrable experience delivering excellent projects for clients, on time and on budget.
• Leading client pitches.
• Life Science degree.

We encourage you to apply, have a discussion with us about the role or others that we may have at Lucid Group either now or in the future. Together we can build more inclusive workplaces.

Benefits Of Working With Us:

• Discretionary bonus scheme.
• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment).
• Cycle to work scheme.
• 25 working days holiday, 1 Celebration Day of your choice, 4 Christmas closure days plus 8 Bank Holidays per annum (pro‑rata for part‑time).
• Flexible holiday buy and sell scheme.
• Family friendly policies.
• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme.
• 4x basic salary life assurance cover.
• Medicash Healthcare Cash Plan (Level 1 company cover).
• Season Ticket Loans.
• Regular incentive schemes aligned to individual and team performance.

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together. We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities. Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co‑created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

Compassionately Human: We think about the human impact of our actions.

Accountable Allies: We are the go‑to strategic partners for our clients.

Invent with Intent: We create meaningful solutions to solve real problems.

Courageously Curious: We challenge ourselves to think disruptively.

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone. This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.

Lucid was started with a core ideology rooted in a legacy of innovation and dedication. For the past 20 years we have successfully transformed healthcare communications for the better. From our ambitious agency beginnings we have grown organically and through strategically aligned acquisition. We are currently based in 4 global locations, and our 500 worldwide colleagues are the trusted partners for 100s of top brands and client teams, big and small.