At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage equipment requests.
- Company: Join a vibrant tech studio in the heart of Liverpool.
- Benefits: Enjoy private healthcare, generous holidays, and fun company events.
- Other info: Flexible interview process and supportive team culture.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Problem-solving skills and basic IT knowledge are essential.
The predicted salary is between 22800 - 30000 £ per year.
Location: Baltic Triangle, Liverpool
Hours: 37.5 hours per week
Salary: £26,228.00 - £30,000.00 DOE
Our Values
- Collaboration - We collaborate as a team, communicate openly to learn and share.
- Respect - We value diverse perspectives and treat others with kindness.
- Excellence - We continuously strive for improvement in creative and technical excellence.
- Wellbeing - We prioritise wellbeing to create a positive and supportive community.
Overview
We are looking for an IT Technician to join our growing team. You will be reporting directly into our IT Lead and working alongside other talented Technicians where you will have the opportunity to develop, learn and progress.
What you’ll do
- Provide 1st and 2nd line support to staff, diagnosing faults such as logon issues, profile faults, permission errors.
- On-boarding new hires to the studio.
- Off-boarding team members from projects.
- Building and setting up PCs and installing and testing new software.
- Manage equipment requests and inventory, including performing frequent audits.
- Keeping office and meeting rooms tidy - collecting unused equipment.
- Scheduling IT recycling and waste pickup.
- Assisting with desk / office moves.
What we’re looking for from you
- Sharp problem solving skills.
- Excellent communication skills.
- Ability to make well measured prioritisation/triage decisions.
- Windows 11 experience.
- Ubuntu Linux experience would be beneficial.
- Basic network knowledge TCP/IP, DNS, DHCP.
- Ability to build a PC from parts and diagnose faulty hardware.
- Able to lift 25kg.
What can you expect during the Interview Process
Onsite Interview – An interview to discuss your experience and working history relating to the position with our Lead IT Engineer, Senior IT Technician and Head of Talent. In return, we will provide a full overview of the role, life at the studio as well as answer any questions you may have.
Onsite interview – A final Interview with our Studio Director and IT Director. This will be a chance for you to get to know the Senior Management team and all the things that make Lucid, Lucid! You will have a lot of opportunities to ask any questions about the studio and Culture.
How can we support you?
We work our process around your availability and try to be as accommodating as possible. A member of our recruitment team will be in touch prior to your first interview and will keep in contact throughout the process. If you have any specific questions prior to this please contact careers@lucidgames.co.uk. We can provide suitable adjustments during our recruitment processes. Should you require adjustments/flexible arrangements to interview, or take up a role at Lucid, please let us know in the notes/cover letter section of your application. This will not affect your application.
What we can offer you
- Private Healthcare for you and your family.
- Employee Assistance Programme (EAP).
- Free parking in Liverpool City Centre.
- Company pension at 4% of annual salary.
- 29 days holidays, Including Christmas shutdown.
- Cycle2work scheme.
- Summer and Christmas parties.
- Early Friday finish every last Friday of the month.
- Profit Share Bonus & Christmas Bonus.
- Monthly company breakfast.
Don’t meet all the requirements? We care about what you can do, not just what’s on paper, and we understand that the best people for the role may have a CV that looks a little different.
IT Technician employer: Lucid Games
At Lucid Games, located in the vibrant Baltic Triangle of Liverpool, we pride ourselves on fostering a collaborative and respectful work culture that prioritises employee wellbeing and continuous improvement. As an IT Technician, you will not only receive competitive benefits such as private healthcare, a generous holiday allowance, and opportunities for professional growth, but you'll also be part of a supportive community that values diverse perspectives and encourages innovation. Join us to make a meaningful impact while enjoying a positive work environment with unique perks like early finishes and company celebrations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Lucid Games values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Lucid Games might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Lucid Games!
✨Direct Apply to Lucid Games
Let's not forget to apply directly through the Lucid Games website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Lucid Games.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Lucid Games. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Lucid Games
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
