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- Tasks: Join our team as a Service Delivery Engineer, providing top-notch IT support.
- Company: We're a leading IT solutions provider with over 30 years of experience.
- Benefits: Enjoy 28 days holiday, life assurance, virtual GP services, and a pension plan.
- Why this job: Be part of a dynamic team, solve real problems, and make a difference in customer success.
- Qualifications: Experience in service desk roles, knowledge of Microsoft technologies, and strong communication skills required.
- Other info: Must have a driving license for occasional travel to customer sites.
The predicted salary is between 30000 - 42000 £ per year.
A 24x7 Tier 3 Service Delivery Engineer is needed to join our brilliant team based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services Teams.
If you have excellent technical and communication skills, a can-do attitude and are committed to delivering an outstanding service, we’d love to hear from you!
Skilled in:
- Server, Desktop, Active Directory and Networking
Supporting staff at all levels within our customers' organisation:
- Network administration/troubleshooting
- Management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as required
You can demonstrate abilities in the support and installation of a variety of IT and have extensive knowledge and practical experience of the following:
- Previous experience working in a service desk role, either with a service provider or within a corporate environment
- Microsoft Desktop & Office Systems
- Microsoft Server and Virtualisation Technologies
- Active Directory Security and Administration as well as Group Policy Object (GPO)
- Support of hardware, printers, desktops and servers
- Email, Antivirus, Web-Filtering and Backup software
- Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching
- Mobile devices/phones
You own your decisions, effectively manage priorities in a fast-paced environment to identify growth opportunities and drive business and customer success. You take the time to understand your customers’ needs and excel at problem-solving to ensure the best solutions are delivered. You have a strong sense of service quality and customer service.
Benefits include:
- 28 days holiday (including bank holidays), additional 1 day every 1st January (max 33 days)
- Life Assurance
- Virtual GP services
- Pension
- Death in service
Note: Traveling to customer premises will be required occasionally, so you must hold a current driving license and have access to your own vehicle.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Service Engineer - Immediate Start employer: Lucid Connect Ltd
Contact Detail:
Lucid Connect Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Immediate Start
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Server and Virtualisation Technologies, Active Directory, and networking concepts. Being able to discuss these topics confidently during an interview will demonstrate your technical expertise.
✨Tip Number 2
Prepare examples of past experiences where you've successfully resolved complex IT issues or provided exceptional customer service. This will help you showcase your problem-solving skills and commitment to delivering outstanding service, which is crucial for this role.
✨Tip Number 3
Research StudySmarter and our company culture. Understanding our values and how we operate will allow you to tailor your responses in interviews, showing that you're not just a fit for the role but also for our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the team looks for in a candidate, giving you an edge when it comes to preparing for your application.
We think you need these skills to ace Service Engineer - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles, particularly with Microsoft technologies, Active Directory, and networking. Use specific examples to demonstrate your technical skills and problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and can-do attitude. Mention your commitment to delivering outstanding service and how your previous experiences align with the requirements of the Service Delivery Engineer role.
Highlight Relevant Skills: In your application, emphasise your knowledge of server management, desktop support, and network troubleshooting. Be specific about your experience with WAN, LAN, VLAN, and VPN technologies, as these are crucial for the role.
Show Enthusiasm for the Company: Research the company and mention why you want to work there specifically. Highlight their focus on Microsoft technologies and their commitment to customer service, and explain how you can contribute to their success.
How to prepare for a job interview at Lucid Connect Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, Active Directory, and networking during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Your Problem-Solving Abilities
Employers are looking for candidates who excel at problem-solving. Prepare examples of past challenges you've faced in a service desk role and how you approached them to deliver effective solutions.
✨Emphasise Customer Service Excellence
Since this role involves supporting customers, be ready to talk about your approach to customer service. Share instances where you went above and beyond to meet customer needs and ensure satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice articulating your thought process and decision-making skills in high-pressure environments, as this is crucial for a 24x7 service desk role.
