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- Tasks: Install and configure cutting-edge telephony and meeting room solutions for clients.
- Company: Established Managed Service Provider delivering innovative IT and telecoms solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Join a team that values professionalism and innovation while making a real impact.
- Qualifications: Experience in unified communications and strong technical skills required.
- Other info: Field-based role with opportunities for growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Hours: 37.5 hours per week, Monday to Friday
Location: Northampton HQ plus field visits (FULL DRIVERS License required)
Our client is a well-established Managed Service Provider (MSP) delivering end-to-end IT, connectivity and communications solutions to businesses across the UK. They specialise in providing tailored, scalable IT and telecoms services that help organisations operate efficiently, securely, and without disruption.
As a Unified Communications & AV Installation Engineer, you will play a key role in deploying best-in-class telephony and meeting room solutions for our customers, ensuring every interaction reflects our values of professionalism, clarity, and innovation.
You will be responsible for:
- Surveying, installing, and configuring cloud-hosted VoIP and meeting room systems, particularly focusing on Gamma Horizon, 8x8 Work, Yealink Teams Room Systems, and Contact Centre platforms.
- Conducting customer site surveys for telephony and meeting room deployments.
- Documenting Call Flows and Phone system design for customer approval.
- Deploying and commissioning Yealink Microsoft Teams Room systems (including multi-display and room control setups).
- Implementing Contact Centre features (Gamma and 8x8), including wallboards, call flows, and agent setups.
- Troubleshooting and resolving installation issues, escalating where necessary.
- Providing end-user training on VoIP handsets, soft clients, Teams Room usage, and contact centre dashboards.
- Maintaining accurate records of installs including diagrams, configuration notes, and training documentation.
Requirements:
- Proven experience in an installation or unified communications engineering role.
- Hands-on deployment of Gamma Horizon and/or 8x8 VoIP platforms.
- Familiarity with contact centre solutions, including IVRs, agent roles, and reporting tools.
- Understanding of basic networking (VLANs, PoE switches, IP provisioning, QoS basics).
- Advantageous brands to be familiar with: Yealink, 8x8, Gamma, Microsoft Teams, Meraki, DrayTek.
- Resolution driven, always striving for a positive response and delivery of technical installations.
- Ability to collaborate effectively with other team members, to ensure seamless project execution.
- Relevant industry certifications with proven implementation would be ideal.
- Full valid UK driving licence.
Telecom Engineer - Experienced in Northampton employer: Lucid Connect Ltd
Contact Detail:
Lucid Connect Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecom Engineer - Experienced in Northampton
✨Tip Number 1
Network like a pro! Attend industry events, meet-ups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings that might not even be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous projects and installations. This can really set you apart from other candidates and give potential employers a taste of what you can do.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick email or call to express your continued interest can make a big difference and show that you're proactive.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources and tips to help you nail that interview. Plus, applying directly through us means you’ll be in the loop for any updates or opportunities.
We think you need these skills to ace Telecom Engineer - Experienced in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Telecom Engineer role. Highlight your hands-on experience with VoIP platforms like Gamma Horizon and 8x8, as well as any relevant certifications.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for communications engineering. Mention specific projects or experiences that demonstrate your ability to deploy telephony and meeting room solutions effectively.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with networking basics and any advantageous brands like Yealink and Microsoft Teams. This will help us see how you can hit the ground running in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Lucid Connect Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like Gamma Horizon and 8x8 VoIP platforms. Be ready to discuss your hands-on experience with these systems and how you've tackled installation challenges in the past.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated technical information to non-technical clients, ensuring they understand the solutions you're providing.
✨Prepare for Scenario Questions
Expect questions that put you in real-world scenarios, such as troubleshooting an installation issue or conducting a site survey. Think through your problem-solving process and be ready to explain your approach step-by-step.
✨Bring Documentation Samples
Having samples of your previous work, like call flow diagrams or configuration notes, can really set you apart. It shows your attention to detail and your ability to maintain accurate records, which is crucial for this role.