At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for end users.
- Company: Join a supportive team at a leading IT support company.
- Benefits: Competitive salary, 23 days leave, life assurance, and ongoing training.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a real difference by helping users and enhancing their tech experience.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for customer-focused Deskside Support Technicians to join our growing IT support team.
This is an excellent opportunity for experienced IT professionals who enjoy working directly with end users, resolving technical issues, and delivering outstanding customer service.
As a Deskside Support Technician, you will provide hands‑on technical support for desktop, laptop, software, and peripheral issues.
Acting as an escalation point for more complex incidents, you will take ownership of problems through to resolution while ensuring a positive user experience.
You will work closely with Service Desk, Infrastructure, and third‑line support teams to maintain service levels and support business operations.
Key Responsibilities
- Provide onsite and deskside IT support for end users.
- Take ownership of incidents and service requests from diagnosis through to resolution.
- Investigate and resolve desktop, hardware, software, and application issues.
- Escalate complex technical issues where appropriate while maintaining ownership of the ticket.
- Build strong relationships with users and stakeholders through excellent customer service.
- Ensure accurate ticket updates and maintain high-quality documentation.
- Support device deployment, configuration, and replacement activities.
- Contribute to continuous improvement initiatives and knowledge sharing within the team.
- Follow established IT service management processes and best practices.
- Maintain service excellence while meeting agreed response and resolution targets.
Skills & Experience
- Previous experience in a Deskside Support, IT Support, Service Desk, or Desktop Support role.
- Strong knowledge of Microsoft Windows operating systems.
- Experience supporting Microsoft 365 applications.
- Excellent troubleshooting and diagnostic skills.
- Strong verbal and written communication skills.
- Ability to manage and prioritise multiple workloads effectively.
- Customer-focused approach with a commitment to service excellence.
- Experience working within a complex enterprise IT environment.
- Understanding of ITIL principles and best practices.
- Experience supporting multi-vendor hardware and software environments.
- Experience handling escalations and resolving complex user issues.
Qualifications
- ITIL Foundation
- Comp TIA A+
- Microsoft Windows and Microsoft 365 certifications
What We Offer
- Competitive salary up to £35,000
- 23 days annual leave plus public holidays
- Life assurance benefit
- Ongoing training and professional development opportunities
- Supportive team environment
- Opportunity to work across a variety of enterprise IT environments
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’.
We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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Technical Support Engineer in Inverness employer: Lucid Connect Ltd
At Lucid Connect Ltd, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. Our hybrid working model allows for flexibility while engaging with senior IT decision-makers in the vibrant city of Reading, providing ample opportunities for professional growth and development. With a focus on innovation and teamwork, we empower our employees to tailor solutions that truly meet client needs, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Inverness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucid Connect Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucid Connect Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Inverness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucid Connect Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lucid Connect Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucid Connect Ltd!
How to prepare for a job interview at Lucid Connect Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
