At a Glance
- Tasks: Provide technical support and resolve IT issues for customers on-site.
- Company: Lucid Connect Ltd is a leading IT Services Provider focused on customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: Experience in customer service and knowledge of ITIL best practices are essential.
The predicted salary is between 24000 - 36000 £ per year.
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This range is provided by Lucid Connect Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Deskside Technician
Location: Blackburn
Lucid Connect are recruiting the following role for a leading IT Services Provider, working on customer sites.
Job Description:
- To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Key Responsibilities:
- Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures.
- Positively promote the IT Team to develop the team profile and that of the wider IT function.
- Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
- Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
- Be proactive and ensure that regular status updates are provided to open tickets.
- Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
- Investigate and resolve common desktop issues in order to ensure business continuity
- Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
- Support others in the team in the achievement of their objectives.
Key Skills:
- Excellent communication skills (written and verbal)
- Keen attention to detail.
- Organised and able to prioritise workloads and workflows.
- Approachable and demonstrate outstanding customer service skills.
- Self-starter who can help to formulate tactical plans to achieve department strategy.
Experience:
- Experience within the customer service related industry
- Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
- Demonstrable experience negotiating difficult situations to a successful conclusion.
- Previously worked within a Desk Side environment and understand ITIL best practice.
Qualifications:
- ITIL Foundation
- Microsoft Office/Windows 10/365
- CompTIA A+
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Information Technology
-
Industries
IT Services and IT Consulting
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Deskside Support Technician in Blackburn employer: Lucid Connect Ltd
Join a dynamic and innovative global company that values growth and development, offering a supportive work culture where your contributions are recognised and rewarded. As a Business Development Representative, you'll benefit from comprehensive training, opportunities for career advancement, and a collaborative environment that encourages creativity and initiative. Located in a vibrant area, our office fosters a sense of community and teamwork, making it an ideal place for motivated individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Technician in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lucid Connect Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lucid Connect Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deskside Support Technician in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lucid Connect Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lucid Connect Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lucid Connect Ltd!
How to prepare for a job interview at Lucid Connect Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
