Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and resolve IT issues for customers on-site.
- Company: Lucid Connect Ltd is a leading IT Services Provider focused on customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for growth and skill development.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: Experience in customer service and knowledge of ITIL best practices are essential.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Get AI-powered advice on this job and more exclusive features.
This range is provided by Lucid Connect Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Deskside Technician
Location: Blackburn
Lucid Connect are recruiting the following role for a leading IT Services Provider, working on customer sites.
Job Description:
- To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.
Key Responsibilities:
- Undertake work and activities which support the achievement of the IT Team objectives and in accordance with the customer’s process and procedures.
- Positively promote the IT Team to develop the team profile and that of the wider IT function.
- Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
- Provide ‘end to end’ ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
- Be proactive and ensure that regular status updates are provided to open tickets.
- Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
- Investigate and resolve common desktop issues in order to ensure business continuity
- Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
- Support others in the team in the achievement of their objectives.
Key Skills:
- Excellent communication skills (written and verbal)
- Keen attention to detail.
- Organised and able to prioritise workloads and workflows.
- Approachable and demonstrate outstanding customer service skills.
- Self-starter who can help to formulate tactical plans to achieve department strategy.
Experience:
- Experience within the customer service related industry
- Previous experience of working within a multi-vendor environment on complex infrastructure advantageous.
- Demonstrable experience negotiating difficult situations to a successful conclusion.
- Previously worked within a Desk Side environment and understand ITIL best practice.
Qualifications:
- ITIL Foundation
- Microsoft Office/Windows 10/365
- CompTIA A+
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Lucid Connect Ltd by 2x
Sign in to set job alerts for “Support Technician” roles.
Manchester, England, United Kingdom 3 weeks ago
Manchester Area, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 months ago
Warrington, England, United Kingdom 4 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester Area, United Kingdom 1 week ago
Warrington, England, United Kingdom 2 weeks ago
Stockport, England, United Kingdom 5 days ago
Greater Manchester, England, United Kingdom 1 week ago
Field Service Technician / Engineer – Wigan
Manchester Area, United Kingdom 1 day ago
Blackburn, England, United Kingdom 3 weeks ago
Manchester Area, United Kingdom 2 weeks ago
It Support Technician Apprentice (L3) Nqc Manchester, M4 6ja £14,722.50p/a 37.5hrs/w
Manchester, England, United Kingdom 1 week ago
Technical Support Engineer – Office based
Onsite IT Support Technician (Location: Feltham, London)
Skipton, England, United Kingdom 6 days ago
Skipton, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 2 days ago
Barrow, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 4 weeks ago
Skipton, England, United Kingdom 4 days ago
Manchester, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Deskside Support Technician employer: Lucid Connect Ltd
Contact Detail:
Lucid Connect Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Technician
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Being able to discuss how you've applied these principles in past experiences will show your understanding and readiness for the position.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common desktop issues. Be prepared to share specific examples of how you've resolved similar problems in previous roles during any interviews.
✨Tip Number 3
Highlight your customer service experience, particularly in a technical environment. Think of scenarios where you successfully managed difficult situations and be ready to discuss these in detail.
✨Tip Number 4
Network with current or former employees of Lucid Connect or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Deskside Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any previous roles where you resolved technical issues or worked in a desk-side environment.
Craft a Strong Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your skills align with their needs, particularly your communication skills and ability to handle difficult situations.
Showcase Relevant Skills: Clearly list your qualifications such as ITIL Foundation, Microsoft Office/Windows 10/365, and CompTIA A+. Provide examples of how you've applied these skills in past roles.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email after a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Lucid Connect Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in troubleshooting desktop issues and familiarity with ITIL best practices. Highlight any relevant experience you have with Microsoft Office, Windows 10, and CompTIA A+.
✨Demonstrate Excellent Communication
Since the role requires strong communication skills, practice articulating your thoughts clearly. Be ready to explain complex technical issues in a way that non-technical users can understand.
✨Emphasise Customer Service Experience
This position is customer-facing, so share examples of how you've successfully handled difficult situations or provided outstanding service in previous roles. Show that you can build effective relationships with users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific scenarios where you had to diagnose and resolve technical issues, demonstrating your proactive approach and ownership of incidents.
