At a Glance
- Tasks: Drive business growth by generating new opportunities and managing client relationships in ITSM solutions.
- Company: Join a well-established MSP with a focus on innovation and growth.
- Benefits: Competitive salary, career development, and the chance to work with industry leaders.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in transforming ITSM solutions and making a real impact.
- Qualifications: Proven sales experience in ITSM and strong relationship-building skills.
The predicted salary is between 50000 - 60000 € per year.
Lucid Connect have partnered with an MSP in search of a Business Development Manager to support the growth of their ITSM Solution offerings. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus on developing new business opportunities. This position offers the opportunity to join a well‑established MSP and play a key role in driving growth across the ITSM market.
The successful individual will be confident in identifying and securing new clients, building a consistent and qualified sales pipeline, and developing long‑term customer relationships by understanding operational challenges and positioning solutions within the ITSM space.
Key Responsibilities- Generate new business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement.
- Identify and engage with key decision‑makers across IT, Operations, and Service Management functions.
- Be the ITSM, Sales SME, to drive business growth in that area.
- Build, manage, and maintain a strong and qualified sales pipeline.
- Take ownership of the full sales lifecycle from initial engagement through to close and transition to delivery teams.
- Drive new logo acquisition and contribute towards the continued growth of the business.
- Develop and strengthen existing customer relationships, identifying opportunities for upselling and cross‑selling.
- Build trusted relationships with clients throughout their ITSM improvement journey.
- Conduct regular customer reviews to support long‑term account growth and customer success.
- Collaborate closely with delivery teams to ensure successful service execution and identify additional opportunities within accounts.
- Forecast against sales targets, provide monthly progress reporting, and ensure CRM systems remain accurate and up to date.
- Utilise market knowledge and competitor insight to support and strengthen the company’s positioning within the market.
- Develop relationships with senior stakeholders, including C‑level executives, across enterprise organisations.
Business Development Manager employer: Lucid Connect Ltd
Lucid Connect is an exceptional employer, offering a dynamic work environment in Reading where innovation and collaboration thrive. As a Business Development Manager, you will benefit from a supportive culture that prioritises professional growth, with ample opportunities for training and development in the ITSM sector. Join a well-established MSP that values your contributions and empowers you to drive meaningful change in the ITSM market.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager
✨Tip Number 1
Networking is key! Get out there and connect with people in the ITSM space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential clients on LinkedIn. The more connections you make, the better your chances of landing that Business Development Manager role.
✨Tip Number 2
Show off your expertise! When you’re chatting with decision-makers, make sure to highlight your knowledge of ITSM solutions. Share insights on market trends and operational challenges they might face. This will position you as a trusted advisor and not just another salesperson.
✨Tip Number 3
Don’t forget to follow up! After meeting someone or having a great conversation, send a quick email to thank them and remind them of your discussion. This keeps you top of mind and shows your commitment to building relationships, which is crucial in business development.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you an edge. Plus, it shows you’re proactive and really interested in joining our team. Let’s get you started on your journey to becoming a Business Development Manager!
We think you need these skills to ace Business Development Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Development Manager role. Highlight your experience in ITSM solutions and any relevant sales achievements. We want to see how you can drive growth, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've developed new business opportunities and built strong client relationships in the past.
Showcase Your Sales Skills:In your application, be sure to showcase your sales skills and experience. Talk about your approach to building a sales pipeline and how you’ve successfully engaged with key decision-makers in previous roles. We love numbers, so include any impressive stats!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Lucid Connect Ltd
✨Know Your ITSM Inside Out
Make sure you brush up on your knowledge of IT Service Management (ITSM) solutions. Be prepared to discuss specific products, trends, and challenges in the industry. This will show that you're not just familiar with the terminology but also understand how to apply it in real-world scenarios.
✨Showcase Your Sales Success
Come armed with examples of your past sales achievements, particularly in ITSM or related fields. Use metrics to quantify your success, like percentage growth in sales or number of new clients acquired. This will help demonstrate your capability to drive business growth effectively.
✨Build Rapport with Decision-Makers
During the interview, focus on how you can engage with key decision-makers. Share strategies you've used in the past to build relationships and secure buy-in from stakeholders. This will highlight your ability to navigate complex organisational structures and influence outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and approach to client management. Think about how you would handle specific challenges in the ITSM space, such as upselling to existing clients or managing a difficult customer relationship. Practising these scenarios will help you respond confidently.
