Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide operational support for AWS and Azure environments, troubleshooting and optimising cloud platforms.
- Company: Join a leading MSP and cloud consulting business during an exciting growth phase.
- Benefits: Gain hands-on experience, mentorship, and opportunities for career advancement in cloud technology.
- Why this job: Be part of a dynamic team, working with top talent and cutting-edge cloud solutions.
- Qualifications: AWS Associate certification required; experience with IaC and automation is a plus.
- Other info: Diverse and inclusive workplace that values different perspectives and promotes continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
Cloud DevOps Support Engineer
Salary: £45-55k
Hybrid- Cardiff / Bath
Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise.
You\’ll play a critical part in optimising and supporting our customers’ AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation.
The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player.
You\’ll work side-by-side within a cross functional squad supporting both day-to-day operational excellence and next-gen cloud adoption initiatives. AWS associate level certification is essential, with a commitment to achieve professional certification needed; AI/ML experience is advantageous but not mandatory.
Key technologies you will need to support include Windows, networking, with a blend of cloud native- PaaS expertise across security, serverless and AI/ML.
Now is a great time to join and contribute to our operational maturity journey, benefit from best-in-class mentoring, and accelerate your career as we scale to meet ambitious growth targets.
What you’ll be doing:
- Operational Cloud Support
- Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery.
- Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection.
- Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
- Supporting cost optimisation (FinOps) and security posture improvement across client deployments.
Automation, IaC, and CI/CD
- Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts—primarily using Terraform, CloudFormation, ARM / Azure Bicep, and related tools.
- Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
- Participate in release management, change configuration, and cloud resource lifecycle operations.
Project Delivery & Skill Development
- Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant).
- Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists.
Collaboration & Continuous Improvement
- Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
- Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation.
- Promote a culture of automation, continuous learning, and operational excellence within the cloud team.
What you need to succeed:
- Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings.
- Diligent and client-focussed mentality ensuring customer outcomes are maintained.
- Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/ Workspaces is advantageous.
- Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting background (Python, PowerShell, or Bash).
- Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
- Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
- Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members.
- Strong communication skills, both written and verbal, for engaging with technical peers, customers, and non-technical stakeholders.
- AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect). Azure certification or experience highly valued.
- Experience or demonstrated interest in supporting AI/ML/GenAI operations is a plus but not essential.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values of Honesty, Integrity, and Pragmatism. We welcome applications from all suitably qualified or experienced candidates, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us.
AWS Cloud DevOps Support employer: Lucid Connect Ltd
Contact Detail:
Lucid Connect Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Cloud DevOps Support
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving AWS and Azure. This is your chance to demonstrate your Infrastructure-as-Code expertise and automation skills in action.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to cloud environments. Practice explaining your troubleshooting process and how you've optimised cloud platforms in the past—this will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace AWS Cloud DevOps Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your AWS and Azure expertise, as well as any IaC and automation skills you have. We want to see how you can contribute to our operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technology and how your background makes you a great fit for the Cloud DevOps Support role. Let us know what excites you about working with our team.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled complex technical issues in cloud environments. We love candidates who can demonstrate their troubleshooting prowess and innovative thinking—so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Lucid Connect Ltd
✨Know Your Cloud Stuff
Make sure you brush up on your AWS and Azure knowledge. Be ready to discuss your hands-on experience with these platforms, especially around troubleshooting and incident management. They’ll want to see that you can talk the talk and walk the walk!
✨Show Off Your Automation Skills
Since this role is all about Infrastructure-as-Code and automation, be prepared to share examples of how you've used tools like Terraform or CloudFormation. Highlight any scripts you've written in Python, PowerShell, or Bash that have made processes smoother.
✨Demonstrate Team Spirit
This position requires collaboration with various teams, so come ready to discuss how you've worked with others in the past. Share specific examples of how you’ve contributed to a team’s success or mentored less-experienced colleagues.
✨Ask Smart Questions
Prepare some insightful questions about the company’s cloud strategy or their approach to operational excellence. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
