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For Companies At a Glance
- Tasks: Join us as a Level 2 Application Support Engineer, tackling tech challenges daily.
- Company: Lucera is a cutting-edge financial services firm based in New York, owned by BGC Partners.
- Benefits: Enjoy a hybrid work model, 25 days off, and private health care.
- Why this job: Be part of a global team supporting top financial services with innovative technology.
- Qualifications: 3+ years in customer support, strong Unix/Linux skills, and a passion for tech required.
- Other info: Opportunities for travel and learning new technologies await you!
The predicted salary is between 36000 - 60000 £ per year.
About Us
Lucera® is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm.
We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution to businesses looking to lower expenses and reduce operational overhead.
Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurable price distribution in one unified solution available via a Web based UI. Coupled with advanced liquidity management, real-time TCA and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs.
Role
Lucera Financial Infrastructures is hiring a Level 2 Application Support Engineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in financial services.
We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with:
- A passion for technology, with an ability and desire to pick up new technologies
- Experience of first and second level support, and client onboarding
- Understanding of support processes, and ability to react and adapt to changing circumstances
- Strong skills in Unix/Linux based environments
- Experience with Financial Services, in particular concepts of Market Data and Order Entry
- Excellent communication skills
- Strong analytical and logical problem-solving skills
While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day-to-day role, knowledge and experience of any of the following would be advantageous:
- Networking
- Deployment Management
- Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
- FX / FI & Crypto Markets
- Messaging protocols, in particular FIX & ITCH
Benefits of the role include:
- Company Pension Scheme
- Private Health & Dental Care
- 25 days annual leave
- Opportunities to travel
- Flexibility to work from home (Hybrid)
Technical Support Engineer Belfast employer: Lucera Financial Infrastructures
Contact Detail:
Lucera Financial Infrastructures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Belfast
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as Unix/Linux environments and messaging protocols like FIX & ITCH. This will not only help you understand the role better but also show your genuine interest during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who work in technical support roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your problem-solving skills and provide examples of how you've handled challenging situations in previous roles. This is crucial as the job requires strong analytical abilities and adaptability to changing circumstances.
✨Tip Number 4
Research Lucera Financial Infrastructures and their products thoroughly. Understanding their offerings and how they fit into the financial services landscape will allow you to tailor your conversations and demonstrate your enthusiasm for the role.
We think you need these skills to ace Technical Support Engineer Belfast
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Lucera and its offerings. Highlight your understanding of their services, especially in financial technology, to show your genuine interest in the role.
Tailor Your CV: Customize your CV to emphasize your experience in customer support within financial services. Make sure to include specific examples of your work with Unix/Linux environments and any relevant technologies.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for technology and your problem-solving skills. Mention your ability to adapt to changing circumstances and your experience with client onboarding.
Highlight Relevant Skills: In your application, clearly outline your skills related to networking, scripting languages, and any experience with messaging protocols like FIX & ITCH. This will demonstrate your technical proficiency and readiness for the role.
How to prepare for a job interview at Lucera Financial Infrastructures
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've picked up new technologies in the past and how you stay updated with industry trends.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved complex problems, especially in Unix/Linux environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Customer Support Experience
Since this role focuses on customer support in financial services, be ready to talk about your previous experiences. Discuss how you've handled client onboarding and provided first and second level support.
✨Familiarize Yourself with Financial Concepts
Brush up on key financial concepts such as Market Data and Order Entry. Being able to speak knowledgeably about these topics will demonstrate your understanding of the industry and its challenges.
