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For Companies At a Glance
- Tasks: Provide top-notch technical support for financial services applications and assist clients with onboarding.
- Company: Lucera, a leading global financial services firm based in New York.
- Benefits: Enjoy a competitive pension scheme, private health care, 25 days leave, and hybrid work flexibility.
- Why this job: Join a dynamic team and enhance your tech skills while making an impact in finance.
- Qualifications: 3+ years in customer support, strong Unix/Linux skills, and a passion for technology.
- Other info: Great opportunities for travel and career growth in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Lucera® is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm. We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution to businesses looking to lower expenses and reduce operational overhead. Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurable price distribution in one unified solution available via a Web based UI. Coupled with advanced liquidity management, real-time TCA and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs.
Role
Lucera Financial Infrastructures is hiring a Level 2 Application Support Engineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in financial services. We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership.
We are looking to talk to people with:
- A passion for technology, with an ability and desire to pick up new technologies
- Experience of first and second level support, and client onboarding
- Understanding of support processes, and ability to react and adapt to changing circumstances
- Strong skills in Unix/Linux based environments
- Experience with Financial Services, in particular concepts of Market Data and Order Entry
- Excellent communication skills
- Strong analytical and logical problem-solving skills
While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day-to-day role, knowledge and experience of any of the following would be advantageous:
- Networking
- Deployment Management
- Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
- FX / FI & Crypto Markets
- Messaging protocols, in particular FIX & ITCH
Benefits of the role include:
- Company Pension Scheme
- Private Health & Dental Care
- 25 days annual leave
- Opportunities to travel
- Flexibility to work from home (Hybrid)
Contact Detail:
Lucera Financial Infrastructures Recruiting Team
We think you need these skills to ace Technical Support Engineer Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience in customer support within financial services and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Show Off Your Passion: In your cover letter, let us know about your passion for technology and how you've picked up new skills in the past. We love candidates who are eager to learn and grow, so share any examples that showcase this enthusiasm!
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Lucera!
How to prepare for a job interview at Lucera Financial Infrastructures
✨Know Your Tech
Make sure you brush up on your technical knowledge, especially around Unix/Linux environments and financial services concepts. Be ready to discuss how you've used these skills in previous roles, as this will show your passion for technology and your ability to adapt.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in customer support. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical and logical problem-solving abilities.
✨Understand the Company and Its Products
Do your homework on Lucera and its offerings. Familiarise yourself with their FX matching platform and the importance of low latency in financial services. This will demonstrate your genuine interest in the role and help you ask insightful questions.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Strong communication skills are crucial in this role, so be prepared to explain technical concepts in a way that’s easy to understand, especially when discussing client onboarding processes.
