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Lucera® is a New York based firm wholly owned by BGC Partners Inc. (NASDAQ: BGCP), a leading global financial services firm.
We provide best in-class on-demand co-located infrastructure and connectivity, priced on a month-to-month basis, offering a compelling solution to businesses looking to lower expenses and reduce operational overhead.
Lucera also offers a high-performance FX matching and aggregation platform as a service, with co-location available in NY4, CH2, LD4, SG1 and TY3. The system provides smart order routing, price aggregation, and highly configurable price distribution in one unified solution available via a Web based UI. Coupled with advanced liquidity management, real-time TCA and our low latency pre-trade credit component we deliver a performant, cost effective solution to your eFX needs.
Role
Lucera Financial Infrastructures is hiring a Level 2 Application Support Engineer for our Belfast office to help expand our global support footprint for our suite of our core products, used by some of the top names in financial services.
We are looking for someone who has 3+ years’ experience working primarily with customer support in financial services. This role is for individuals who can work effectively as part of the local and wider global team, along with the ability to work independently with a strong sense of ownership. We are looking to talk to people with:
- A passion for technology, with an ability and desire to pick up new technologies
- Experience of first and second level support, and client onboarding
- Understanding of support processes, and ability to react and adapt to changing circumstances
- Strong skills in Unix/Linux based environments
- Experience with Financial Services, in particular concepts of Market Data and Order Entry
- Excellent communication skills
- Strong analytical and logical problem-solving skills
While any potential candidate will be expected to learn new and unfamiliar concepts as part of their day-to-day role, knowledge and experience of any of the following would be advantageous:
- Networking
- Deployment Management
- Knowledge of common scripting languages and ability to automate common processes, and interact with existing frameworks
- FX / FI & Crypto Markets
- Messaging protocols, in particular FIX & ITCH
Benefits of the role include:
- Company Pension Scheme
- Private Health & Dental Care
- 25 days annual leave
- Opportunities to travel
- Flexibility to work from home (Hybrid)
Technical Support Engineer Belfast employer: Lucera Financial Infrastructures
Contact Detail:
Lucera Financial Infrastructures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer Belfast
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who work at Lucera or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your tech skills! When you get the chance, demonstrate your knowledge of Unix/Linux environments and any scripting languages you know. This is your moment to shine and prove you're the right fit for the Technical Support Engineer role.
✨Tip Number 3
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled tricky issues in customer support, especially in financial services. We want to see how you think on your feet!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Lucera.
We think you need these skills to ace Technical Support Engineer Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience in customer support within financial services and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Show Off Your Passion: In your cover letter, let us know about your passion for technology and learning new things. We love candidates who are eager to pick up new skills and adapt to changing circumstances, so don’t hold back on sharing your enthusiasm!
Highlight Problem-Solving Skills: When describing your previous roles, focus on your analytical and logical problem-solving skills. Give examples of how you've tackled challenges in Unix/Linux environments or during client onboarding. We want to see how you think on your feet!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Lucera!
